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March 30, 2024
Question

Can I request a credit card fee rate review here? I have been a quickbooks user for 3 years and just heard you can do this.

  • March 30, 2024
  • 1 reply
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1 reply

March 30, 2024

Thank you for posting your concern here in the QuickBooks Community, @usermattamanwhocan. Let me go ahead and help you with your credit card fee review.

 

To get a rate review, you must meet the following requirements:

  • You processed through QuickBooks Payments:
    • In QuickBooks Online: An average of $10,000 over the last three months.
    • In QuickBooks Desktop: An average of $15,000 over the last three months.
  • You processed with QuickBooks Payments for at least the last three consecutive months.
  • Your account doesn’t currently have funds on hold and remains in good standing.

We don't review accounts for the following discounts or fees:

  • Authorization fees
  • AMEX SE program - these discount rates are set by American Express

 

I suggest contacting our payment support as they are the representative who can pull up your account and check. 

 

You can also contact us using your QuickBooks Online.

 

Here's how:

  1. Go to Help(?).
  2. Select Search, and then click Contact Us.
  3. Enter your concern and select Let's Talk.
  4. Choose a way to connect with us:

a. Ask the community to get help from businesses like yours.

b. Start a chat with a support expert.

c. Get a call back from the next available expert.

 

You can reply on this thread or create a new post if you still have concerns about the credit card review rate. Have a great day!