Skip to main content
February 2, 2021
Question

Can I speak with an advisor who knows my account?

  • February 2, 2021
  • 1 reply
  • 0 views
I run a charitable nonprofit. My accountanct had the access to my account. I am the Director and told him I wanted to be the administrator on that account. He canceled his and sent me the link. I then tried to reinstate it so I would not lose the data. I paid $70 for this and put my credit card information in to have Quickbooks bill me every month. However, I am not able to access the account. A second problem is before he told me he did that, I paid out of my checking a $35.00 fee to get my own Quickbooks. I want to remove that second account. Can you help me?

1 reply

February 2, 2021
  1. Log in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

 

Contact QuickBooks Online customer support team

Support Hours

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day.