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MavenBit
MavenBit
April 7, 2020
Question

Can no longer send invoices using Gmail/G Suite account

  • April 7, 2020
  • 1 reply
  • 0 views

Hello everyone,

I hope that you and your families are all well, healthy and safe in this craziness we're all going through!

 

I have QB 2018 premier edition and have been using the email feature with my G Suite account (same as Gmail settings) which had worked great for years even in previous version of QB.

Today I tried to send out an invoice and got a login window (as I sometimes did before) but it looked a bit different.

 

 

 

I entered my password as usual but kept getting the above window. I know I had the right credentials so I then clicked on the "these steps" link which just brought me to the GSuite/Gmail "less secure" configuration explanation for APPS which is not my case.

I suspected that this was because G Suite is no longer  letting me connect less securely via the email configurations in QB. so I then went into the email settings in QB and selected the more secure way to connect.

then the login window appeared but I could not change the email address in the "login" ( one was already filled in) window that popped up. I've tried every way to china to change it without success and even went to the account section to do it and no luck.

I have no idea where the software is pulling the account (email) in the window from. It is a legitimate email address but not the one used in QB (QB ID). I suspect it's the email I used to originally register the software but cannot tell for sure since it's a while back.

Can someone please let me know how I can change the email to the correct one so I can start using the more secure way to send out my invoices?

Thank you for your help, it's much appreciated!!

Stay safe out there!

Seb

 

 

1 reply

JenoP
JenoP
April 8, 2020

I hope you're doing fine as well, MavenBit.

 

I also appreciate all the details and screenshots that you've shared in your post. Let's review your settings and filter preferences in your Gmail account. Something in your settings might be blocking the emails from being sent from QuickBooks.

 

First, check your app preferences. Here's how:

  1. Follow the steps in this article to enable access for less secure apps.
  2. You can also set access preferences for specific apps, like QuickBooks.
  3. Go back in to QuickBooks and email yourself a sample invoice.

If you still can't send emails, you can turn off the 2-Step Verification feature for your Gmail account. Then, send another invoice to check if that would go through.

 

Second, your antivirus software may accidentally block the connection. Search your antivirus provider's website for steps to allow port exceptions. Here are steps for Norton and McAfee. Use Port 587 open for Gmail and all other email services

 

If you use McAfee, open your antivirus program and check your Excluded Processes list. Add these names to the list so they can run freely:

 

  • QBW32.exe - C:\Program Files\Intuit\QuickBooks [year]\QBW32.exe
  • QBDBMGRN.exe - C:\Program Files\Intuit\QuickBooks [year]\QBDBMgrN.exe
  • QBDBMGR.exe - C:\Program Files\Intuit\QuickBooks [year]\QBDBMgr.exe

Keep me posted if you still need more help with this. The Community is always here to offer our help again. 

MavenBit
MavenBitAuthor
April 9, 2020

Hello JenoP,

Thankfully all is well here. I hope you and your family are also well.

You're welcome (and thank you for helping)! I figured the more info I provided the better the chances of resolving this. 😊 

Thank you for your detailed response , I appreciate it!

I've continued to troubleshoot this as per your recommendation and have found that it is google that is blocking access to QB since the setting I originally was using was of the "less secure kind". The AV used is the built in Microsoft defender and the proper access has been already given and that didn't help.

I would prefer not to let "less secure APPS" have access to my account and would like to use the more secure option available on the screen shot I've provided.

I will follow your instructions to "set access preferences for specific APPS" to see if that works but would appreciate a solution to being able to remove the email in the login window so I can use the more secure option.

As far as 2FA , the account doesn't have 2FA enabled.

Thanks  again for your help, it's appreciated.

 

Sebastian

 

A
axel1
April 13, 2020

I am having the exact same problem, and nobody at Intuit support has been able to help solve this issue after HOURS on the phone getting the same troubleshooting page they sent you.

 

Their solution for me was to pay $1,000 to upgrade to 2020.  Guess what?  Same problem.  Even after a clean install on a server that never had Quickbooks installed.

 

The support reps do not understand that GSuite is different from GMail; but is hosed by Google.  It is lost on them that there is no longer a way from the GSuite interface to allow less secure apps.

 

That is why you are getting the first screen.

 

Guessing I Will be on the phone for untold hours tomorrow trying to get this $1,000 upgrade working.

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