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jameshan-riversp
February 3, 2023
Question

Can not log in by our company internet

  • February 3, 2023
  • 1 reply
  • 0 views
These days our quickbooks accounts can not login successfully by our company's internet,but can log in by others internet address,so we want to know the reasones and how to fix it.

1 reply

S
SarahannC
February 3, 2023

Hello there, jameshan. 

 

I'm here to share the things we need to be able to log in to your QuickBooks Online account using the internet in your company. 

 

The recommended internet speed is 3 Mbps or higher, and the minimum internet speed is 1.5 Mbps. With that, I'd suggest checking the latest Mbps. If the internet is lower than the minimum internet speed required, we'll not be able to log in successfully. 

 

On the other hand, if your company meets the recommended internet speed, we can restart the internet and device as well. This can help us refresh the connectivity between them. For additional guidance, please refer to these articles: System requirements for QuickBooks Online.

 

I'm adding this article to help you manage your QuickBooks account: QuickBooks account.

 

Let me know if you have concerns logging in to your QuickBooks company or anything related to QuickBooks. I'd love to help you anytime. Take care and have a good one!  

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