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pinnaclepropsolu
May 3, 2024
Question

Can't access products and services I get this message You don't have access rights to view this data, please refresh the page to see the new experience

  • May 3, 2024
  • 2 replies
  • 0 views
I am the main admin that's not the issue please help.

2 replies

I
Ivan_G
May 3, 2024

Thanks for alerting us about this matter, pinnacle.

 

As per checking on our system, we received similar concerns about the Products and services. Thus, I recommend contacting our Customer Care Team. They can add you to the affected user's list and provide updates regarding the issue.

 

To get in touch with our team, kindly follow the steps below:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click Help (?).
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

Furthermore, please be guided by our support's availability by reviewing this article: QuickBooks Online - Support hours.

 

Additionally, I've included these articles that could help you trace and manage your product and services and enter them accordingly in QuickBooks:

 

 

Feel free to reply on this thread should you have more questions about your product and services or any QuickBooks-related concerns. We'll be in touch.

A
agonzalez455
April 20, 2025

I have this same issue. How did you get the issue resolved?

R
RCV
April 20, 2025

Let's perform some troubleshooting steps to get past the error message so you can access the Product and Services page in QuickBooks Online (QBO), agonzalez455.

 

For the best experience, let's ensure your login has Company admin rights. If your company restricts user access, ask to be set up as a Standard user with limited rights to customers and vendors. Here's how a Company Administrator can change privileges for other accounts:

 

  1. Go to Settings ⚙️and select Company,
  2. Click Manage Users.
  3. Choose the user whose permissions you want to change.
  4. Tap Edit ✎.
  5. Choose Company admin and select Next to conclude the mini-interview and save your changes.

 

If you log in as the company admin, we can perform some troubleshooting steps to see if the issue is within your browser. We can open a private or incognito window in the browser to open QBO with a clean slate and load fresh data. Here's how:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

Once done, check if you can view your Products and Services. Here's how: 

 

  1. Log in to your QuickBooks account.
  2. Go to the Sales menu.
  3. Pick the Product and Services.


 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The collection of data over time can create corruption, however, removing this should fix the issue. Also, you can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with the program.

 

For future reference, this link provides a detailed guide on changing types of products and services in QuickBooks Online (QBO): Change product and service item types in QuickBooks Online.

 

Lastly, consider using our QuickBooks Live Expert Assisted service, which provides personalized guidance to help you stay organized and efficiently manage your business finances.

 

We are just one post away if you need additional assistance managing your products and services or any QuickBooks-related concerns. We are always here to help, agonzalez455.

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