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mcfhome1
May 16, 2024
Solved

Can’t access quick books app after recent update. It won’t allow sign in

  • May 16, 2024
  • 3 replies
  • 0 views
Updated app and won’t allow any sign in except on browser not on mobile app
Best answer by Candice C
 

Said app is not available in country or region. I am in Michigan


Hey again, @mcfhome1. 

 

Thanks for replying back with that information. 

 

Since the link I provided didn't work, I recommend contacting our Customer Support Team for further assistance. 

 

QuickBooks Self-Employed - Contact Us

 

Keep us updated on how the call goes. We want to ensure that you get this taken care of right away. Bye for now! 

3 replies

A
Aldren18
May 16, 2024

Let's work together so we can narrow down the root cause of this issue and resolve it to help you continue with your task, @mcfhome1.

 

Before anything else, did you receive any error messages when trying to log in to your QuickBooks Self-Employed (QBSE) mobile app? This will help me identify the root cause of the issue and accurate resolution for you.

 

In the meantime, I recommend performing some troubleshooting steps on your mobile to help isolate the issue. Sometimes, numerous cached files can cause unusual software behavior. 

 

For Android devices: 

 

  1. Modify your device's Wifi data connection to 4G (varies by device).
  2. Close and restart the app. Then, clear the app data.
  3. Once done, power down and restart your device.
  4. Uninstall and reinstall the app.

 

For IOS devices:

 

  1. From your phone's settings, select Settings.
  2. Next, click on General and choose iPhone Storage.
  3. Select the QBO app. This will free up the storage without deleting the documents and data for the app, select Offload App.

 

I've included this information to help you learn more about managing your QuickBooks Self-Employed for your convenience. QuickBooks Self-Employed Overview.

 

I'm more than willing to help again if you have more concerns with your QBSE account and any other QuickBooks-related tasks.

M
mcfhome1Author
May 16, 2024

This is the screen I get now that I updated. I can’t access through the mobile app on iPad or iPhone and from this screen it just sends me back into the sign in screen and repeats. 

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mcfhome1Author
May 16, 2024

I have deleted and reinstalled the app on both iPhone and iPad. It is Quickbooks accounting. There is no Quickbooks self employed separate app. I can only access my data through the browser sign in, therefore no mobile functionality which greatly reduces the product 

Candice C
Candice C
May 16, 2024

Hey there, @mcfhome1. 

 

I appreciate you coming back and giving additional details about the QuickBooks Self-employed app. 

 

Let's use the link below for the QuickBooks Self-Employed App to ensure this isn't popping up as the QuickBooks Accounting app: 

 

QuickBooks Self-Employed App 

 

 This will help us determine the best solution for your business. I'll be waiting for your response! 

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MONMISC
January 4, 2025

Was there ever an actual solution to this? I am getting the same error through the app 🙃 

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MoiraskyeT
January 4, 2025

Thank you for joining this thread, MONMISC.

 

Utilizing QuickBooks Self-Employed app has been beneficial for managing your transactions. However, please note that QuickBooks Self-Employed will be discontinued and won't be available in the future. If you're currently subscribed, you can continue using it for now through our website.I recommend exploring our other product options, such as QuickBooks Solopreneur, which might better suit your needs.

 

For more information about the transition, you can refer to this article. It provides insights into the distinctions between the two products and details how QuickBooks Solopreneur is designed for one-person businesses like your: Introduction to QuickBooks Solopreneur. 

 

In the meantime, keep yourself informed by checking out our QuickBooks Blog for the latest innovations and product updated. 
 

We always strive to address all your concerns, particularly regarding access to your QuickBooks Self-Employed app. Simply click REPLY, and we'll assist you promptly.

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MONMISC
January 4, 2025

Won't be available in the future? I said it's not available now and I'm still paying for it. Thanks for just suggesting I buy something else, less than helpful.

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