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arkvalleyinfo
Dec 11, 2018 1:54 AM UTC
Solved

Can't Log into my Company File on Mac

I have been using quickbooks for months with no problem. 

Then the day before yesterday, I went to log into my company file and I can't.  I can launch Quickbooks and I can open a Sample Company File but I can't open my company file. After I put in my password I get the crash center little thing and then the "Quickbooks quit unexpectedly" from my Mac. I did the troubleshooting steps, I updated to the latest version of Quickbooks, I restarted my computer, I tried to restore from the last backup and nothing happened.  I saw somewhere that a company file should be at least 7mb big and mine is like 6.2 or something like that so I guess that might be the problem but I don't know how to fix it.  

I need to get it my Quickbooks like yesterday, I'm trying to get ready for the Holiday season! 

Thanks! 

IntuitBrooksAnswer
Dec 11, 2018 1:54 AM UTC

Try removing the preferences file:

1. Quit QuickBooks if it is running

2. In the Finder, hold the option key down and choose Go->Library menu

3. The library window opens. Double click on the Preferences folder.

4. Drag the com.intuit.quickbooks20xx.plist file to the trash (where xx is the year of the QuickBooks version)

5. Relaunch QuickBooks

Did that fix it?

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18 replies

IntuitBrooksAnswer
Dec 11, 2018 1:54 AM UTC

Try removing the preferences file:

1. Quit QuickBooks if it is running

2. In the Finder, hold the option key down and choose Go->Library menu

3. The library window opens. Double click on the Preferences folder.

4. Drag the com.intuit.quickbooks20xx.plist file to the trash (where xx is the year of the QuickBooks version)

5. Relaunch QuickBooks

Did that fix it?

arkvalleyinfoAuthor
Dec 11, 2018 1:54 AM UTC
Thank you so so so much!
You have no idea how big of a lifesaver you are!!!!
God Bless!
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