Can't login for 4 months from main account. Support cannot do anything

Yeah, you have read it right. Case numbers - 

1576144915

1487581491

1574551110

1574356233

The small business owner here. After we have added a manager account to QuickBooks, something strange started to happen. We just couldn't log in from our primary account. Everything was fine for our accountant and everything is fine for our manager, but not for a business owner. 

For 4 months we cannot log in to our primary company account. We have written to support numerous times, we have tried restoration of access, we have tried restoration of email, forgotten email, nothing helps. We have sent passports and IDs 5 times, we have sent operation agreements, articles of formation, and god knows what 

The funniest part is that we can log in to our company account from the account of one of our managers. 

Guys, I strongly advise you to reconsider joining Quickbooks. 4 months of headache is just not worth it. The funniest part - we can't log in even to stop payment plans. So QuickBooks can't do anything to let us in but can do everything not to forget to charge us. 

I am writing it because support manager Paolo has found one final solution, and in case it won't work out this post will be here.