Question

Can’t remove user

Forum|Forum|5 years ago
March 21, 2021
3 replies
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Original commenter did not share additional details

QuickBooks Online

I can help remove a user in QuickBooks Online (QBO), @lfanaras1.

We'll have to make sure that you sign in as master admin in the account to delete a user. Here's the link: User roles and access rights in QBO.

Here's how:

Go to the Gear icon.
Under Your Company, select Manage users.
Find the user you want to delete.
Select the drop-down arrow in the Action column.
Click Delete.
In the confirmation window, select Delete again.

You can use these articles on how to manage our Intuit Account and user access.

If you have other questions about users in QBO, tag me in your reply. I’d be more than happy to help. Have a great day.

M

Maybelle_S

Hi, @lfanaras1.

Hope you’re doing great. I wanted to see how everything is going about removing the user you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

A

AmyPhil

I spent an hour in an online chat with customer service. They were unable to resolve my issue. Trying to remove a user that was terminated from the company. Company admin and Primary admin have both tried and been unsuccessful. I select Delete (the three dots next to edit), pop up window asks "Are you sure you want to delete this user?", I select Delete user and nothing happens. So then I try Edit, Delete (in red) in the lower left corner of the next screen, "Are you sure you want to delete this user?", Delete user, and again NOTHING happens. Client is not happy this is still isn't resolved! SUGGESTIONS?

MaryLandT

I appreciate you chatting with our customer service to get help in deleting a user, AmyPhil.

I understand that this process didn't go through, but I'm here to help ensure you're able to delete a user. Before we start, have you tried logging into your QuickBooks account using a private or incognito browser and performing the process from there?

Or may I know what troubleshooting steps did you perform so far? That way, I can check so you won't have to go through the same steps again.

I'll keep this post while waiting for your response.