Skip to main content
R
rich.leone
December 3, 2020
Question

Can't sign in to QB using Internet Explorer (IE). Works OK with Chrome. Need IE for special print ability of a report.

  • December 3, 2020
  • 1 reply
  • 0 views
Worked OK last month.

1 reply

katherinejoyceO
katherinejoyceO
December 3, 2020

Hi there, @rich.leone. 

 

Thanks for dropping by in the Community today. I understand the need to log in to your QuickBooks account using the Internet Explorer browser. 

 

To give you an insight, QuickBooks is no longer supporting Internet Explorer v11 and versions of Safari v10 and below since March 2019. For now, these are the only browsers supported by QuickBooks: 

 

  • Google Chrome
  • Mozilla Firefox. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
  • Microsoft Edge
  • Safari 11 or newer (Mac only)

 

For additional reference, check out these articles below: 

 

 

I'm also sharing these articles on how to customize reports and fix printing issues for your future reference: 

 

 

I'm always around here if you need further help with printing reports or any other questions about QuickBooks. Take care.

M
mihooper
December 3, 2020

Sooooo.... how do we now export our company file from QBO to QBDT? Has QBO turned into "Hotel California"? You can check out, but you can never leave.......

N
Nick_M
December 3, 2020

Hi there, milhooper1.

 

Thanks for stopping by, while you reference a great song in my opinion, you absolutely can transition to QuickBooks Desktop from QuickBooks Online! Follow these steps down below to do so.

 

Step 1: Set up security settings in Internet Explorer:
 

Set up  Internet Explorer so you can import everything smoothly.

  1. Right-click the Internet Explorer icon and select Run as administrator.
  2. Select the Tools ⚙ icon, then Internet Options.
  3. Select Security, then Trusted sites.
  4. Select Sites.
  5. In the Add this website to the zone field, enter: *.intuit.com and *.qbo.intuit.com.
  6. Make sure Require server verification (https: ) for all sites in this zone is unchecked.
  7. Close the Trusted Sites window.
  8. Make sure Enable Protected Mode is unchecked.
  9. Select Apply, then Okay.
  10.  Leave Internet Explorer open.

Step 2: Set up QuickBooks Desktop for the export:

  1. Right-click the QuickBooks Desktop icon and select Run as administrator. If QuickBooks Desktop isn't installed, you can download a trial to use for this process.
  2. Go to File and select Close Company.
  3. Leave QuickBooks Desktop open while you complete the rest of the steps.

Step 3: Prepare to export your QuickBooks Online data:

  1. In QuickBooks Online, go to Settings ⚙ and select Export Data.
  2. Enter your reason for exporting and select Continue.
  3. In the Moving to QuickBooks Desktop section, select Learn more.
  4. In the Download company data section, select Learn more.
  5. Select Get started.
  6. Select Install ActiveX Control Now and follow the steps to install ActiveX. When it's finished, select Continue.
  7. Select the data you want to export and then select Continue.
  8. Review the limitations and select Continue.
  9. Enter your contact info and then Continue.

You'll get an email when your data is ready to export. This usually takes a few minutes, but it may take up to 2 hours for companies with many transactions.

 

Step 4: Finish exporting your data:

 

Start in QuickBooks Online. You'll need to repeat a few steps to get back to the export page.

  1. In QuickBooks Online, go to Settings ⚙ and select Export Data.
  2. Repeat steps 2 - 5 in "Step 3: Prepare to export your QuickBooks Online data."
  3. On the Exporting from QuickBooks Online page, select Continue to download.

Now, switch over to QuickBooks Desktop.

  1. In QuickBooks Desktop, make sure you're on the No Company Open screen. If you have a company open, go to File and select Close company.
  2. Back in QuickBooks Online, select Download.
  3. In the Save your company file window, select a location to save the file. Pick a place other than your Windows Desktop.
  4. When the download finishes, select Convert Now.
  5. In the Create a new QuickBooks file window, give the file a name and select a location to save it in. Pick a location on your local computer and not a network or external drive.
  6. After the export is done, select Finished.

Important: It may take some time for this process to finish. Even if it looks like it's frozen, it doesn't mean the export has failed. Give it a few minutes and the progress bar will move again.

 

If the status bar doesn't appear to move:

 

Check QuickBooks Desktop for an Application Certificate.

  1. In your Windows Taskbar, select the QuickBooks desktop icon to open it. The Application Certificate will appear.
  2. On the Application Certificate, choose Yes, prompt each time.
  3. Select Continue.
  4. In the confirmation window that follows, select Done.

Step 5: Verify your info exported correctly:

 

After you export your company, use the Profit and Loss report to make sure your books match. Run one in QuickBooks Online and compare it to the same report in QuickBooks Desktop.

Note: When comparing reports, run them in Accrual basis for them to match.

 

If they don't match:

 

Reports often mismatch because of export limitations and the use of unsupported versions of Internet Explorer.

  1. In QuickBooks Desktop, go to File and select Close company.
  2. Go back to Step 4 and try to convert your file again. Sometimes converting a second time can fix this problem.
  3. After it finishes, check the Profit and Loss reports again. If they still don’t match, contact us. We can help you reach out to our Data Services team to fix report discrepancies.

Step 6: (Optional) Cancel QuickBooks Online:

 

If you no longer need QuickBooks Online, find out how to cancel your plan.

 

If there's anything else I can help with moving forward, please, don't hesitate to post here anytime. Thanks for dropping by and have yourself a nice afternoon. 

Terms & ConditionsAccessibility statement