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sturdyfence
October 31, 2022
Question

Can't sign into Intuit account in Quickbooks Desktop Pro 2018

  • October 31, 2022
  • 1 reply
  • 0 views

Every time after I open quickbooks desktop pro 2018 it says Your current session will expire in X days. For uninterrupted access to intuit account, sign in now. Except I can't sign in. Initially there's a spinning circle in the right side but then it goes away and its just a blank white page. It also says you'll need to update your software to access your Intuit account here. I already downloaded and installed the webpatch and it makes no difference. This makes qb unuseable since the only way to close the window is to use task manager and the closes quickbooks. Whats the solution?

 

1 reply

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sturdyfenceAuthor
October 31, 2022

I lowered the screen zoom from 150% to 125% and now theres on X on the window, then it gives me an option to cancel. This lets me into QB but it still doesn't let me sign into the Intuit Account so I expect the problem will come back.

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Giovann_G
October 31, 2022

Thanks for reaching out to us, sturdyfence.

 

Let me share with you some details about the message requiring you to log back into your Intuit account in QuickBooks Desktop.

 

The improved security and protection are being introduced for the QuickBooks Desktop software user by requiring you to access your Intuit Account once every 180 days when opening the company file. 

 

To access your Intuit Account inside QuickBooks, you'll have to upgrade your software to any of the supported versions of QuickBooks since QuickBooks Desktop Pro 2018 is no longer supported.

 

Alternatively, you can access your Intuit account from a web browser. I'll show you how.

 

  1. Sign in to your Intuit account.
  2. Enter your user and password.
  3. Select I forgot my user ID or password if you don't remember your credential.
  4. Follow the onscreen instruction to complete the process.

 

For your reference, you can read this article for more insights: Set up and use Intuit account user management in QuickBooks Desktop.

 

You can always visit our website if you require additional useful sources in the future: QuickBooks Help Articles page.

 

If there's anything else I can help with. Just drop a comment below and I'll be happy to assist you. Have a great day.

2
2018sucks
January 3, 2023

I can log into my Intuit ID in my web browser, but when I switchover to QB 2018 window, QB 2018 still gives me the same error when I try to email an invoice - that I need to login Intuit ID.

 

QB2018 does not recognize that I am logged in via website.  You must login within the QB2018 software for it to recognize that you are logged into Intuit ID account.

 

I have updated to R17_19 QB2018 - and still having same problem - cannot send customer invoice email because cannot login Intuit ID.

 

I've reset all updates, reinstalled QB2018, logged in as admin, restarted computer, signed into Intuit on browser, and still have problem.

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