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R
rcdoyal
October 14, 2023
Question

Can't update billing credit card

  • October 14, 2023
  • 1 reply
  • 0 views

I am trying to use QuickBooks Self-Employed for the first time and am unable to connect my credit card. I've tried three different cards and two different browsers. The subscribe is always greyed out.

Any help would be appreciated.

1 reply

M
MirriamM
October 14, 2023

Thanks for your interest in using QuickBooks Self-Employed (QBSE), rcdoyal.

 

I'd love to help you with your issue to ensure you can subscribe.

 

When subscribing to QBSE, you need a credit or debit card. And it must have a US-based billing address. But since you're unable to subscribe and the subscribe button is greyed out, I recommend contacting our Customer Care Team. They have the tools to pull up your account in a secured environment and pull up billing information. 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

Once you're good to go, visit our Community Help page for more tips and related articles on how to get started in QBSE.

 

Let me know if you need further assistance. I'm always here to lend a helping hand. Take care.

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