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jamesdm49
October 6, 2020
Question

Can we fix a double subscription to Quickbooks Desktop and Quickbooks online?

  • October 6, 2020
  • 1 reply
  • 0 views
We converted from QB Desktop to QB online essential in July at the suggestion of the QB agent who was helping us get started with QB Payroll. Now we are being double-billed for both Desktop and Online, plus double payroll fees. How can this be fixed, and our double payments refunded?

1 reply

Pabz_L
Pabz_L
October 6, 2020

I appreciate you for posting this concern here in the Community, @jamesdm49.

 

 I can see the urgency of getting this resolved. Since your concern requires confidential information about your Intuit account, I recommend contacting our phone support team to discontinue your QuickBooks Desktop subscription. They can also provide information regarding the refund.

 

To reach them, here’s how:

  1. Sign in to your QuickBooks Online (QBO) account and on the upper right corner, click Help.
  2. Click on Contact us.then, enter your questions or concerns, and click on Let's talk.
  3. Choose either Start a chat or Get a callback.

 

This should point you in the right direction. You can always visit us here in the Community if you have any other questions. Keep safe.

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