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J
jb01
February 6, 2023
Question

canceled but charged

  • February 6, 2023
  • 1 reply
  • 0 views

I canceled last year, but I see an autopay in my bank account this month!  Why was I charged and how do I get refunded???

1 reply

J
jb01Author
February 6, 2023

So how can I get ahold of someone?

R
Rea_M
February 6, 2023

I can see the urgency of getting your billing issue resolved, @jb01.

 

Let me route you to the best support, who can check the status of your QuickBooks Online (QBO) subscription and help you manage it accordingly.

 

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Customer Care team. They have the tools to verify your subscription status and process the necessary refund on your behalf. To do this, here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback). 

 

Also, you have read-only access to your QBO data for one year after you cancel your subscription. You may want to check out this article as your reference to learn more about data availability and export policies after cancellation in QBO: What happens to my QuickBooks Online data after I cancel?.

 

Please feel free to leave a comment below if you have other account management concerns in QBO. I'm always ready to help. Take care, @jb01.

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