Skip to main content
C
cindisherrod
August 22, 2017
Solved

Cannot accept an invitation

  • August 22, 2017
  • 4 replies
  • 0 views

I have received an invitation for my company's quick books files.  When I click on the link to accept, it prompts me to create an account.  Once I fill out the questionaire, it tells me that I have an account.  I cannot find a way to accept the invitation, as my only option when I click the inivation link is to create an account, however, I have one with that email address.

 

Super frustrated.

      Best answer by lynda11_2

      It is really important to have the invite sent to the email you use in your qbo acct.  I use 2 emails.  If someone sends it to the wrong one, I cannot access.  It has to be the one you use to log in with (even if you don't use the email address as your user name).  Log into your QBOA acct and open email settings.

      4 replies

      lynda11_2
      lynda11_2Answer
      August 22, 2017

      It is really important to have the invite sent to the email you use in your qbo acct.  I use 2 emails.  If someone sends it to the wrong one, I cannot access.  It has to be the one you use to log in with (even if you don't use the email address as your user name).  Log into your QBOA acct and open email settings.

      C
      cindisherrodAuthor
      August 22, 2017

      I'm using the email that the invite was sent to.... I even tried another email just in case but it still brings me to the create account page.

        lynda11_2
        lynda11_2
        August 22, 2017

        Have them delete the original invite and send to the email address on your QBOA acct.  It should work.

        S
        Sblanding
        December 24, 2020

        I need to login to my payroll for a&e homecare an I can't

        G
        GlinetteC
        December 24, 2020

        I can help you figure this out, Sblanding.

         

        Let's make sure that you have access right to the payroll page. Only the Master Admin, Company Admin, and users who have access to payroll can log in to the account. Here's how to check if you have payroll access:

         

        1. Go to the Gear icon in the upper right corner.
        2. Select Manage Users.

        To learn more about QuickBooks Online user access rights, please check these resources:

         

        Please let me know if you have any additional concerns related to managing users in QBO. I'll be right here to help.

        J
        jslfl
        May 26, 2021

        I'm having a similar issue.

         

        I have a Workforce account to view my personal paystubs, but my employer has sent me a link to join my companies QuickBooks Online Essentials team. When I follow the link (which I have tried opening on multiple browsers, devices, private tabs, incognito, etc), it wants me to create an account. When I attempt to create an account, it won't let me since I already have one with that email.

        However, when I click to Log In, I will type in my correct log in information and then it brings up an error that says, "There's an issue on our end. We're on it."

        But they've been "on it" for over a month now since that is how long ago we started attempting it.

         

        They have deleted and resent the invitation multiple times to no avail.

        J
        jslfl
        May 26, 2021

        I should add that I have no other emails or user ID's on quickbooks other than the one I use to log in.

        JenoP
        JenoP
        May 26, 2021

        Thanks for sharing the exact message that you're getting, jslfl.

         

        Let me also help with your question about the error that you're getting when accepting the invitation. 

         

        I would recommend contacting our Chat Support Team so they can add you to the list of affected users. You can reach out to them through this link: chat with us.

         

        In the meantime, you can ask your employer for a copy of your paystub while the issue is being worked on. 

         

        Let me also share these articles for additional guidance and reference:

         

         

        Don't hesitate to reply to me if you want to share more details. You can also visit us again and post new questions if you need more help when working in QuickBooks.

         

        K
        KDreyer
        May 31, 2022

        After about a month of no help from QuickBooks Online Support I started trying everything I could think of to be able to accept an invite as a user. I noticed my User ID e-mail did not match my E-mail address on my QBO account. Once I correct this so that both were the same I was able to accept the invite. 

        -Login and click your Initial icon at the top right

        -Click Manage Your Intuit Account 

        -Click Sign-in & Activity

        - Verify your User ID and E-mail address are the same. 

         

          I
          infoscigeek
          February 1, 2023

          Thank you! Updating my username and email address to match the email address in the invite worked. 

          Terms & ConditionsAccessibility statement