Cannot log in after move to payroll core

We take pride in your continued patronage and proud to have you as our loyal customer, @Onb20471.

I'm here to ensure that you can log in to your QuickBooks Online Payroll (QBOP) account swiftly. This way, you can get back where you left off. 

Moving to QBOP Core will not change the log-in information. To troubleshoot this, I'd recommend recovering your credentials. Let me guide you on how. You can follow the steps below. 

1. Go to your Intuit account, then enter either your phone number or email in the box. 
2. Click the Sign-in button. 
3. Enter your password in the box and tap Continue. If you receive any error message, click Get a code to (phone number) or Sign differently. 
4. Enter the code in the field and follow the on-screen instructions. 
5. From there, select the Sign in and security button on the left side.
6. Review your User ID, Email address, and Password. Modify it if needed. 

Once done, you can now log in to your QBO account again using the updated credentials. For the complete instructions, check out this page: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant , and QuickBooks Self-Employed.

If the issue persists, I'd suggest contacting our technical support. They have tools to check your credentials in a safe place and help you to modify them. 

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Please call them within business hours to ensure we cater to your concern immediately.

Additionally, feel easy to visit these links below about handling your Intuit logins, user management, company information, subscription, and more. 

• Account management
• Get help if you can't sign in to your account
• Recover your account when you can't sign in

Drop a message below if you have follow-up questions about your account. I'm here to help you out. Keep safe.