Question

Cannot LOGIN to QB Self-Employed - initial login stuck at "We're Fetching Your Data".

Forum|Forum|5 years ago
April 24, 2021
5 replies
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Original commenter did not share additional details

QuickBooks Self-Employed

Thank you for bringing this to our attention, @george44.

Let's get you logged into your account and fix the fetching data issue.

First, let's use a private browser or an incognito window upon logging in to your account to isolate the hurdle. This mode is free from cache files that avoid storing internet data.

Here’s how:

For Chrome, press and hold Ctrl+Shift+N.
For Firefox, press and hold Ctrl+Shift+P.
For Safari, press and hold Command+Shift+N.

When you logged in successfully to your account, clear the cache of the browser that you're currently using. You can reference the Clearing cache and cookies to fix issues article for detailed guidance.

You can also use a different browser since every browser uses a different cache storage folder on your computer.

This can help resolve fetching data errors.

Another workaround is to fix it by clicking the Forgot your user ID or password link to renew your password. See this article for the detailed steps: Reset your password or recover your user ID in QuickBooks Self-Employed.

Feel free to comment below if you need further assistance in logging in to your account. I'll be here to help you.

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george44Author

Tried everything you suggested and still experiencing the same problem - "fetching data" is frozen and NOT LOADING data. Help! There are multiple posts today w/ this same problem - it is obviously a QB Self Employed system/server problem.

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george44Author

I did all of the things you suggested and am still experiencing the same problem - stuck at "We're Fetching Your Data". Help! There are many QB Self Employed users posting the same issue/problem today so why hasn't QB addressed this system/server problem?

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jamespaul

Hello, George.

We'd like to address the We're Fetching Your Data message when logging in. I appreciate taking the time to do what my colleague had suggested.

We need to take a look at the system and see what's going on. To do that, we'll access your account and see what's preventing you from accessing the data. Though, we're unable to do it here.

Our Self-Employed agents have the tools to do this and help you log in to your account. Since you can't access it, you'll want to use this direct chat link to reach out to them: QuickBooks Self-Employed Direct Chat link.

Our support agents are available from Monday to Friday 6 AM to 6 PM Pacific Time.

After finding out the issue and fixing it, you can start working on your Self-Employed account. If you need help categorizing your transactions, you can check this article: Categorize transactions in QuickBooks Self-Employed.

I'll address any other questions you might have for your Self-Employed account. Just reply to this thread and I'll be there for you.

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p2gt

Same issue and none of the suggestions work. As for the Self Employed agents, none are available until Monday. Please tell me someone is looking at the server end.

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STY-432

I have been having the same issue for 1 month despite paying for this service - it's absolutely unbelievable!!!

Hours spent with chat support, sending emails, showing screenshots and no one is actually fixing the issue except to reply with 'chat to our support team'.

It's tax time and we can't access our own data!!!

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Giovann_G

Hi there, STY-432.

I know the importance of filing your tax on time. This isn't the kind of service we want you to have. I can share additional information so you'll be able to log in to your account.

As I've checked, I can see that the investigation about the error prompted "We're fetching your data" when logging in to QuickBooks Self-Employed account has been closed. Can you perform the troubleshooting steps provided by my colleague Jovychris_A again? Then, you can reload your browser and clear the cache should allow you to get logged in successfully.

Alternatively, you can utilize our QuickBooks Self-Employed mobile app. The app can help you organize your account and ensure you're ready for tax time. You can download the app through the App Store for iOS devices and Play Store if you're using Android. If the issue continues, I'd recommend reaching out to our QuickBooks Support. They'll be able to pull up your account and submit a new ticket for further investigation.

In addition, I've got these helpful articles for more insight about preparing a report for tax filing:

You can add any details below if you need further assistance with your account. I'm always here to help you.

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jamesv1

Yep this is also an issue for one of my clients. Not happy to say the least.

Spent the last 5 days with support offering useless advice and nobody is putting it right. Now just getting 'It is being investigated'. Total waste of space which is costing me money and WILL cost QB all my business if this isn't sorted pronto!

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NC1973

Having this issue trying to log in on iPhone, keeps saying payment needs updating , when it's done still the same ?

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ChristineJoieR

I appreciate you for bringing this to our attention, @NC1973.

I understand how frustrating this scenario is for you. Being unable to access your account may cause some delay in your business work and productivity. That is why I'm here to give you a solution to the issue you encountered.

We need to look into the system and figure out what's going on. To do so, we'll log into your account and look into what's preventing you from accessing your QuickBooks App.

Please contact our support team by logging into QuickBooks Self-Employed (QBSE) using a standard web browser.

Here's How:

Log in to your account in a web browser.
Click the Help button.
Hit Contact US.
Enter the error you encountered then select Continue.

5. Choose Have Us Call you to talk or Chat with a representative.

You are welcome to visit us if you have any additional questions concerning your QuickBooks account. I'm looking forward to discussing the subject further. Have a delightful day ahead.

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hewyp06

Are you honestly suggesting we login in order to get help logging in???? I am having this same issue and it happens ALL THE TIME!!! it doesnt make any difference if I use a different browser.. the only thing I find that helps is when I am sent and email from Intuit that has a link that logs me in then it works for a while.. I cannot get into my account or request assistance

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JTWooldridge

Why can't I log into quickbooks self-employed? It just goes to a blank screen.

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SheandL

Welcome to the Community, JT.

I'm here to ensure you can login to your QuickBooks Self-Employed successfully. Let's perform basic troubleshooting steps to determine if your blank screen issue is browser-caused. To do so, we can open incognito or private mode by using these keyboard shortcuts:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If you can log in to your account using incognito, you can go back to your regular browser and clear your cache to delete stored site data and improve your system performance. Also, use an updated browser to run your QBSE account without inconvenience.

Once you can log in to your account successfully, you can check this article on categorizing transactions from your bank properly: Categorize transactions in QuickBooks Self-Employed.

Feel free to get back to us by leaving a reply below if you need further assistance logging in to your account. The Community forum is always here to help you.

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