Skip to main content
September 30, 2023
Question

Cannot print a pdf Profit and Loss. I get a page the company name, period of report.

  • September 30, 2023
  • 1 reply
  • 0 views
Then 2 horizontal lines accros page.  then blank space to end.
The 2 dark heavy duty lines across the page.
Thats it. no amounts.

1 reply

DHeraV
September 30, 2023

I understand how your situation affected your business tasks, cbaltax. Rest assured, I'm here to assist you in resolving the issue and ensuring that you can successfully print your financial reports in QuickBooks Online (QBO).

 

To start, let's first perform some troubleshooting steps to help isolate the issue when printing the Profit and Loss report. Occasionally, QBO can be poorly configured, resulting in browser issues. Browsers use cache and cookies to load web pages faster on subsequent visits, but this can sometimes cause unexpected behavior that affects the views and performance of QBO.

 

To identify the issue, I suggest using a private browsing window, which doesn't store temporary files. This can help determine if the problem is related to cache or cookies. To open an incognito window, you can utilize the following keyboard shortcuts:
 

  • Mozilla Firefox & Microsoft Edge: Press Ctrl + Shift + P
  • Google Chrome: Press Ctrl + Shift + N
  • Safari: Press Command + Shift + N

 

If you can successfully print the report with the complete details in the private window, I recommend clearing your browser cache to refresh the system. If the issue continues to persist, I suggest utilizing other supported browsers. This will help us determine if the problem is specific to your current browser.

 

Additionally, you might want to consider referring to this article for further guidance on resolving printing issues in QuickBooks: Fix QuickBooks Online printing issues on browsers for Windows.

I'm available to provide any further assistance you may need regarding QuickBooks. Just let me know by leaving a comment, and I'll be ready to assist you.