Cannot print with QBO after upgrade to sonoma

Hello there, @main1 and @Trey_Dsp.

I see how important it is to seamlessly print your transactions in QuickBooks Online (QBO). Currently, we have an ongoing investigation (INV-93599) regarding the printing of invoices and reports. To receive an email about the investigation update, I recommend contacting our Customer Care Support Team. This way, they can add you to the list of affected users.

Here's how to Contact our support:

1. Go to the Help menu.
2. Select the Search tab, then click Contact Us.
3. Enter your issue and concern in the field.
4. Click Continue.
5. Tap the Chat or Callback option.

For now, I'll be adding a workaround to help you move forward and get back to business.

To print an invoice, you must change the template to Airy New. Here's how to change custom form styles:

1. Go to Settings and then select Custom form styles.
2. Select New style.
3. Click the edit dropdown.
4. Choose the Change up the template.
5. Choose Airy New. 
6. Hit Done.
7. If you wish to share your screen, select Share access. 
8. Click Deny if you don't want to share access. 
    

To print a report, you can either export it to Excel or download it as a PDF and then print it from Adobe. 

For future reference, check out these articles to help you manage your transactions and report before printing:
 

• Configure your print settings for printing checks in QBO.
• Record invoice payments in QBO. 
• Customize reports in QBO. 

Please feel free to reach out if you have other concerns related to QBO features. I'll be happy to help. Stay safe!

Hi, @ojmontano.

I recognize the inconvenience this situation has caused your business. Upon checking there's an ongoing investigation about the printing.

I recommend contacting our Customer Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates regarding the investigation's progress.

Here's how to contact our support:

1. Go to the Help menu.
2. Click the Search, then select Contact Us.
3. Type your issue in the field.
4. Click Continue.
5. You can select Chat with us or Have us call you to connect with a representative.

If you need assistance in recording payment of invoices in the future, refer to this guide for further information: Record invoice payments in QuickBooks Online.

We appreciate your patience and understanding while we work together to resolve this issue.

Hi, @Cobalt Exteriors.

We understand that the issue you are experiencing is causing inconvenience, and we want to assure you that our product engineers are working diligently to provide a swift resolution. I'm here to update you on the status of the investigation.

While we are still working on a fix for INV-93599, we encourage you to contact QuickBooks Support to add your name to the list of affected users. This will ensure that you receive solutions as soon as they become available. Meanwhile, my colleague @ShyMae has provided a workaround that will allow you to print invoices.

To get guidance on configuring print settings for printing checks in QuickBooks Online, please refer to the following article: Configure your print settings for printing checks in QBO.

We appreciate your patience while we work on a permanent solution to this issue. As always, you are welcome to reach out to us in the Community for any further assistance.

Thank you, that's better info than quickbooks has given us. 

Download the quickbooks app on your phone. My invoices and estimates have been printing through the iPhone app. Prints from my MacBook still aren’t working.