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December 28, 2022
Question

cant find one company

  • December 28, 2022
  • 1 reply
  • 0 views

Lost employee who knew how to log into both our companies online QuickBooks. One I have the username and password for, the other one I don't. How can I find out how to log into the second company?

1 reply

LieraMarie_A
December 29, 2022

Glad you made your way here in the Community, @lawnman93722. I've got some information on how you can get access to your second company.

 

You may need to reach out to someone who knows the username and password. Is the lost employee the primary admin? If the current primary admin is no longer with the company, I suggest reaching out to him to transfer the role to you or another user.

 

On the other hand, if he's unavailable, you may send a request to our account protection team. You'll have to gather some documents to verify that you have rightful ownership or access privileges for the account. To learn more, please refer to this article: Request to be the Primary Admin or Contact.

 

Additionally, if you forgot your login credentials, we have a helpful guide to get into your account and back to business as usual. Head to this link: Recover Your Account When You Can't Sign in.

 

Feel free to post again if you have other questions about handling your accounts. We'd be delighted to lend a hand again. Take care and have a great day!