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L
laylamosbacher-g
July 5, 2024
Question

Cant' log in. Always gets stuck on "We're fetching your data" I've tried 3 different browser and cleared cookies on all. What next?

  • July 5, 2024
  • 1 reply
  • 0 views
Cant' log in. Always gets stuck on "We're fetching your data" I've tried 3 different browser and cleared cookies on all. What next?

1 reply

M
MelroseV
July 5, 2024

I appreciate you for doing the basic troubleshooting, laylamosbacher. I'm here to ensure you get pointed in the right direction for support regarding your login issue in QuickBooks Self-Employed (QBSE).

 

Since you're unable to log in to your account even after troubleshooting, I recommend contacting our customer support team. I'll provide a direct link to connect you without requiring you to sign in to your QuickBooks Self-Employed company.

 

Here's how:

 

  1. Go to this link: public-consumer-chat.
  2. Enter your credentials and a brief description of your concern.
  3. Select Start Chat.

 

Additionally, you can visit this website to look for resources for future reference: QuickBooks Q & A.

 

If you have additional questions regarding your account in QBSE, please don't hesitate to post them here in the Community space. Stay safe!

L
laylamosbacher-gAuthor
July 5, 2024

The options to chat or call a representative are greyed out and marked "unavailable".

R
RheaMaeH
July 5, 2024

Hello there, Layla. I'm here to provide information on how to contact our support team regarding the issues you're facing with QuickBooks Self-Employed (QBSE).

 

My colleague, @MelroseV, has updated her answer above. You can follow the steps she provided.

 

Since you're unable to contact our customer support due to the chat or call option being greyed out and unavailable, I suggest contacting them during their active support hours. They are available Monday to Friday from 6 AM to 6 PM. Then, Saturday from 6 AM to 3 PM PT.

 

Furthermore, you can check this article if you need other references for tips on your future task with QBSE: Overview of QuickBooks Self-Employed.

 

The Community is always open if you have further concerns accessing your account or contacting our support team. I'll be around to help.

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