Skip to main content
arkvalleyinfo
January 27, 2019
Question

Cant log in thre mobile app

  • January 27, 2019
  • 13 replies
  • 0 views
Original commenter did not share additional details

    13 replies

    JamesDuanT
    January 28, 2019

    We can do a few troubleshooting steps to fix this, clmorales23. This will help us keep the application compatible with your mobile OS.

    1. Restart your mobile phone and update it if necessary.
    2. Open again the QuickBooks app.

    I'd like to know a few things if the same problem occurs. Are you using iPhone or Android? What is the error you received? What have you done so far?

     

    Any additional details and screenshots would be appreciated, too. Thanks in advance!

     

     

     

    superjay101
    January 8, 2020

    i need help logging i cant reset my password

    Copecountry84
    February 6, 2020

    I have an Android and I can log in on the mobile app but when I go online it says I don't have an account. Is there two subscriptions I need I already have one for the app

    KhimG
    February 6, 2020

    Hello there, @Copecountry84.

     

    You don't need two different subscriptions to use the mobile app and the browser at the same time. Since you're having trouble logging into the program using a supported search engine, I recommend performing some basic troubleshooting steps. 

     

    Sometimes cache stored up in the system can cause the program to misbehave. Let's open a private (incognito) window and access QuickBooks from there. 

     

    Check out these keyboard shortcuts:

    • Ctrl + Shift + P (Internet Explorer)
    • Command + Shift + N (Safari)
    • Ctrl+ Shift + N (Google Chrome)
    • Ctrl + Shift + P (Mozilla Firefox) 

    If it works, go back to your default browser and clear cache. See Delete browser cache and temporary Internet files for more information.

     

    Otherwise, switch to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.

     

    If you need assistance with anything else, mention me in the comment section. I'll be ready to pop-in and help. Have a nice day!

     

     

    Nancy302
    March 2, 2020

    What can I do?

    Candice C
    Candice C
    March 2, 2020

    Hey there, @Nancy302.

     

    I hope your Monday is going great so far. There are a few basic troubleshooting steps to help resolve any issues that you may encounter when trying to log in to your QuickBooks Online account through the mobile app.

     

    Step 1: Make sure you're using the correct QuickBooks Online app, depending on what kind of device you have. Below is a link that can take you straight to the app you need.

    Step 2: Trying logging in on a browser to ensure if it's a mobile app issue or an account issue.

     

    Step 3: Uninstall and reinstall to help the app remove any error messages or glitches that may be standing in the way.

     

    Step 4: Turn your device off and then back on.

     

    This is an additional link that can give you a comparison of the mobile app features between different devices.

     

    Touch base with me after trying these steps. I want to ensure that we get this resolved as soon as possible. Enjoy the rest of your day!

    Terms & ConditionsAccessibility statement