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M
monte500
October 10, 2020
Question

Cant Sign into account. Account keeps getting locked

  • October 10, 2020
  • 6 replies
  • 0 views

Hello,

 

I am using another account to post this since I am locked out of the other one.

 

I recently signed up for a quick books online account yesterday.  After being signed out yesterday, I tried to sign into the account and it says "Unfortunately, there is no QuickBooks Online company or QuickBooks Accountant account associated".   Despite the fact that I literally signed up for it yesterday and Quick books did charge my account yesterday for the membership fee.

 

I Logged out and sign in again and I got the same result. I tried changing the password for the account, tried to sign in, then it locked out the account. I wait for the 15 minute wait to be over, and tried to sign in again, but after attempting one sign in attempt it  locked the account again.  I even tried doing it from a different browser and I got the same result.  I tried going to the support page to contact support, but It asks me to log into the account first, which I cannot do SINCE I CANNOT LOG INTO THE ACCOUNT.

 

I tried calling the intuit support number, greeted by the talking bot and it just told me that I can ONLY find help If I click on the help icon when I log in to quick Books(I cant Do this since I am UNABLE TO LOG IN), it then stated that I will not be able to contact QuickBooks support through the general phone line. 

 

Please, Assist, I need to use quick books to manage the books of my business. Please Assist.

 

    6 replies

    S
    ShiellaGraceA
    October 10, 2020

    I got your back, @monte500.

     

    I have some information on how to recover your login information. If you have access to the phone number or email address on file, you can get back into your account within minutes. Let me walk you through how.

     

    1. Go to our sign in help page.
    2. Enter the phone number, email address, or user ID for your account. Or, select Try something else and answer other questions about yourself. Then tick Continue.
    3. Check your phone or email for a message from Intuit or QuickBooks. Type in the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
    4. When prompted, reset your password.

    After logging in, you can change the email address if you need to. Check out this guide for details about: Recover your account when you can't sign in.

     

    Get back to me if you still have questions or concerns. I'll be happy to answer them for you. Take care and have a lovely weekend.

     

     

      M
      mantie233
      October 10, 2020

      Hi @ShiellaGraceA,

       

      The Account finally managed to unlock itself, I was able to login back into the original account. Which is the one I am posting from right now. However, I am now back at square one with the original problem.   Here is a screenshot of what I was talking about. 

       

      As you can see, it still says "Unfortunately, there is no QuickBooks Online company or QuickBooks Accountant account associated with XXXXX".   I know I did sign up for a QuickBooks online account, because I  checked my debit card account, and I did receive a charge for the membership fee.  Plus I was using it yesterday until it signed me out. Again, when I signed back in, I got this error. 

       

      Is there anyway to resolve this? 

       

       

      Rejeil_O
      Rejeil_O
      October 10, 2020

      Hi there, @mantie233.

       

      Let me step in and assist you in signing in to your account.

       

      You can perform basic troubleshooting to see if it's a browser issue or not. This way, you can clear the outdated file that causes a small problem with your bank feeds.

       

      Please open your QuickBooks via a private browser.

       

      Here's how:

      • Google Chrome: Ctrl + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Safari: Command + Shift + N
      • Microsoft Edge: Ctrl + Shift + P

       

      Then, check your task list on your dashboard. If you're able to do so without any errors, you can switch back to the main browser to clear the cache. You can also try using other browsers to isolate browser-related issues.

       

      If the issue persists, you can contact our QuickBooks Support. This way, we can check your login credentials and accounts in QuickBooks Online.

       

      You can follow these steps on how:

       

      1. Go to the Help icon.
      2. Click the Contact Us button.
      3. Enter your concern in the field, then hit Let's talk.
      4. Select either Start a chat or Get a call.
      5. Fill up all the information needed.
      6. Click Submit or Confirm my call.

       

      Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.

       

      Please know that I'm always around here in the Community to help. Take care, and have a great day.

      M
      masterspool
      January 22, 2021

      A few years ago I had qb to manage my business payables and receivables. However, I closed the business and stop using the service for awhile. Yesterday, I tried to create a new account since I'm back in business. I explained to the sales person who was helping me (Matthew Whoriskey) that the email I was about to use as my new user was also used in the pass for my old account. He said that there would be no problem linking the old account with the new one; and I would start fresh (even though I was using an old email/account info) but I also would have access as viewer only of the old stuff on that account. However, it's being a nightmare! I could not log in to the account so far. I tried tecnical support since Matthew no longer wants to help and provide a solution, but either sales or technical support department was able to help me. I spent hours and hours with them on the chats and nobody was able to give me access to my account. My card on the other hand was already billed!!! Im paying for a service Im not receiving!!! Based on technical support, it was a mistake to use my old email /old account to create this new one. Here is exactly her words: "They shouldn't have told you that, unfortunately. Any email used with an old account for QBO, can't be used on a new account or it will mess up. You will need to do an email change request form and create a brand new email, using yahoo, gmail, or whatever you want to use. I am sorry you were told different. Our Sales agents don't know about stuff like that. They just sell people new accounts" - April C.
      I tried to follow her instructions to change the email to a new one and that did not work either!!!!
      Im Very unsatisfied. I want my money back!!!

      JasroV
      JasroV
      January 22, 2021

      I see this hasn’t been easy for you, @masterspool.

       

      Please know this isn’t the kind of experience I want to have with us. Allow me to share with you some insights about using the same email to your new account.

       

      QuickBooks lets you have multiple companies under the same QuickBooks Online (QBO) account. This way, you can easily switch between accounts and manage them easily. That being said, you can use the email and login credentials you used for your old account. You can also check this article for more details: Create or add another company file to QuickBooks Online.

       

      Also, know that each company file is its own paid subscription, but you access them with the same sign-in info. When you sign up for a new QBO account, enter the same email address and you’ll be prompt that “This user ID is already taken”, click Sign in to start with your new account. 

       

      Once done, you’ll be prompted on which account to use. I’ve added an image below for your visual reference. 
      However, if you’re unable to log in to your account, I recommend reaching out to our Support team. I understand you’ve already contacted them. However, they are the ones who have access to securely check your account and investigate this. They can also make some adjustments to your billing if needed.

       

      You can reach out to them through this link and ensure to review their Support Hours to know when agents are available: QuickBooks Online Support.

       

      Let me also share this article that you can read to learn how to resubscribe to your old QBO account: How to resubscribe or reactivate QuickBooks Online.

       

      If there’s anything else you need assistance with your account, you can always tag me in your reply. I’ll be around ready to work with you again. Keep safe and stay well.

      D
      Darlenegossett1983
      April 8, 2021

      I cannot activate my QuickBook debit card for my business it's saying my account is locked but it doesn't say it anywhere on the website so I don't know what's going on please help me please

      MariaSoledadG
      MariaSoledadG
      April 8, 2021

      Making sure that you'll be able to use your QuickBooks debit card is our top priority, Darlenegossett1983.

       

      Generally, you'll get a debit card after you signed up for QuickBooks Payments, and is approved with a QuickBooks Cash account. Have you already used your card before it was locked? If so, I recommend reaching out to our support team so they can verify the reason why QuickBooks Cash was deactivated. They have the tools to pull up your account in a secure environment. Here's how to reach out to them.

      1. Select the Help menu.
      2. In the Assistant window, enter Talk to a human.
      3. Enter your brief concern in the field.
      4. Type in/click I still need a human until you see the Get help from a human option.
      5. Choose a way to connect with our support.

      You can also call the number on the back of your QuickBooks Debit Card to dispute a transaction. You might consider checking out the QuickBooks Payments FAQ for additional information.

       

      Please let us know if you have any other concerns about your debit card. Don't forget we're here to make sure that we'll be able to address your concerns as soon as possible.

      C
      cbethel07
      January 29, 2024

       

      I have some information on how to recover your login information. If you have access to the phone number or email address on file, you can get back into your account within minutes. Let me walk you through how.

      Help!!!

      S
      Shania_C
      January 29, 2024

      Welcome to the Community, cbethel07

       

      I noticed that you have posted the same question twice. However, my colleague, @Irizcel, has already responded to your inquiry about how to recover your login information. You can review her response by clicking on this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-looking-for-someone-to-help-set-up-quickbooks-i-have-mine-all/01/1386072#M123884.

       

      If you need any further assistance or clarification regarding your QuickBooks Online account getting locked, please feel free to add a comment below. I am here to help you out anytime.

      R
      Ray97
      November 21, 2024

      can't sign in

       

      A
      Aldren18
      November 22, 2024

      My goal is to facilitate a smooth login experience for you, Ray. Allow me to help pinpoint and solve any problems impacting your access so your business operations can flow smoothly.

       

      Before we dive into troubleshooting steps, could you share more details about your logging-in experience with your QuickBooks Online (QBO) account? Specifically, are you encountering any error messages or prompts during the login process? This information will help us better understand the situation and find the right solution for you.

       

      In the meantime, let's access your account through an incognito window to rule out the possibility of a webpage issue. Numerous cached files in your browser can sometimes cause unusual behavior in your QBO.

       

      You can refer to these shortcut keys below to open an incognito window in all supported browsers:

       

      Mozilla Firefox: CTRL + Shift + P

      Microsoft Edge: CTRL + Shift + N

      Google Chrome: CTRL + Shift + N

      Safari: Command + Shift + N

       

      After starting a new private browsing session, please log into your QBO account and check if you can log in successfully. If yes, proceed to clear your browser's cache to help the program run smoothly and eliminate technical issues. You can also use other devices and supported browsers as alternatives.

       

      While waiting for your response, I'll share this valuable resource for guidance and detailed steps in accessing your account. This resource will assist you in troubleshooting common login issues and regaining access based on your specific situation: Recover your Intuit Account if you can’t sign in.

       

      Additionally, I'll share these guide articles on modifying your Intuit record that will allow you to easily manage your information and stay organized while maintaining control of your QuickBooks Online access:   

       

       

      Ensuring a seamless experience with our software is my top priority. I want you to know that I'm always ready to support you with any QBO concerns you may encounter. Please share how things are going in the comments below. I eagerly await your response and look forward to hearing from you soon.

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