Question

Capital One Bank Not Synching

Forum|Forum|5 years ago
May 15, 2021
7 replies
0 views

I used Capital One as my bank and starting April 2021 Quickbooks Online has not been pulling transactions anymore from this account. When I go to the Banking sheet within QBO to Update, it has a green check mark next to my bank accounts indicating there is no error however it says "Updated 4/2/2021," when I have had many additional transactions following that date. I would really prefer not to have to manually upload transactions. Anyone else having this issue?

QuickBooks Online

MJoy_D

I can help you with getting your latest transactions from your Capital One account, @sweitz25.

After updating your bank connection manually, try to check your bank's website if you have the latest transactions. If yes, go back to your QuickBooks Online and verify if there's any additional authentication. You'll need to follow the onscreen steps to continue the update.

If there's none, I suggest clearing your browser's cache. It's possible that a piled-up cache in your regular browser caused this unusual behavior when trying to refresh your bank connection. You can clear your current browser’s cache to resolve this.

Go to your account by using a private browser or an incognito window, then try to reconnect this bank. If it works fine, clear the cache in the one that you're currently using.

Here’s how to go incognito or use a private browser:

For Chrome, press Ctrl + Shift + N.
For Internet Explorer or Firefox, press Ctrl + Shift + P.
For Safari, hold down Command + Shift + N.

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other browsers if the steps above don’t work.

Refer to the following article to know more of what you can do if you don’t see your recently downloaded bank transactions in QBO: What to do if bank transactions won’t download or there's a bank error.

I'm always here if you need help or assistance with your bank connection. Just leave a reply below. Take care and have a wonderful day!

S

sweitz25Author

Thanks, I tried all this and am still having no luck. Any other suggestions? I think it could be a Capital One issue but not sure if others are having the same issue or not

katherinejoyceO

Thanks for coming back for more support, @sweitz25. I've checked our records and it's confirmed. We have an ongoing investigation for Capital One bank.

At this point, I'd recommend contacting our Customer Care team and let them know that you're one of the affected users of INV-53577. That way, you'll get updates regarding the status of this issue and get notified when they provide a solution via email.

Here's how:

Go to the Help menu, then select the Talk to a human option (then type it again when prompted).
When asked by the bot, type "Capital One Bank issues."
Select I still need a human, then proceed with Contact us.
Click Let’s talk.
then select either Get a call or Start messaging.

You can also check out our support hours so you can get in touch with an agent immediately.

Feel free to post again if you have any other concerns. We're always here to help in any way we can. Have a good day!

Fiat Lux - ASIA

@sweitz25

Utilize the trial version of SlickConnect to isolate the issue. If the error persists, your bank is the problem.

https://www.moneythumb.com/?ref=110

K

K West

That does not show compatibility with QuickBooks.

DivinaMercy_N

Hello there, @K West.

I want to ensure this will be taken care of so you can get back to working order.

Have you performed the steps provided above to fix the syncing issues of your Capital One Bank to QuickBooks Desktop (QBDT)? If so, and you still encounter the same thing, I highly recommend reaching out to our Technical support team to further investigate the root cause of the problem. They can pull up your account and check the set up. They can also provide additional steps to help you fix the connection of your bank to QuickBooks.

Here's how:

In your QBDT program, click the Help menu located at the top right corner of the screen.
Then, scroll down and select the QuickBooks Desktop Help option.
From there, click the Contact Us button.
Next, enter a brief description of your issue in the box. Example: Capital One Bank Not Synching
Then, select Let's talk, and choose a way to connect.

In the meantime, you can manually import your bank transactions via Excel or CSV file to QBDT. Once transactions are in, you'll now have to categorize and match them.

QBDT also allows you to use bank rules to further help you manage your transactions. To get started, feel free to open this article: Use renaming rules for Bank Feeds.

I'm always around to help in case you have any other banking concerns. Simply leave a reply below and I'll get back here as soon as possible. Take care.

L

LStevens866

Yes, me! I'm having a similar situation with Capital Ones credit card transactions not downloading

MariaSoledadG

Let's make sure you'll be able to download your transactions, LStevens866.

QuickBooks automatically downloads transactions once you connect your bank and credit card accounts. You'll want to manually update your bank to refresh and restore the connection. To do this, follow the steps below:

Go to the Banking page, then select Banking.
Select Update.

If it's still not updating, check your bank or credit card's website if there is maintenance or alerts. Here's how:

Go to the Banking page, then select Banking.
Select Link account. You won’t add an account, you just need the listed URL.
Search for your bank and select it.
Copy the URL listed for your bank.
Sign in to your bank or credit card's website using the copied URL.

If everything looks good, go back to QuickBooks and update it again. For more information on how to fix specific bank errors, I've added this article for your guide: What To Do If You Get Bank Error or Can't Download Transactions In QuickBooks Online.

In addition, learn how to categorize bank transactions in QuickBooks. Go through this article for more details: Categorize and Match Online Bank Transactions in QuickBooks Online.

Feel free to let us know if you have any questions about downloading transactions. We'll always be right here to help.

L

LStevens866

I am on Quickbooks desktop and do not have a banking page

L

LStevens866

Yes been trying to get this resolved with no luck. What they tell you to do doesn't work.

P

pamgraves27

I am using QB online and my CapitalOne feeds stopped working Aug 26, 2022.

Any help would be appreciated. I tried the incognito tip, no luck. I disabled feeds and re-extablished them, no luck

L

LeizylM

Hi there, pamgraves27.

I appreciate you performing the steps to reconnect the bank feeds. I want to ensure you can re-establish the connection.

There are times your browser is not well configured, and this causes problems. It's why Capital One has stopped working using Chrome. I'd recommend using Internet Explorer, Safari, or Mozilla Firefox to fix this. Once done, restart your browser to refresh all the data.

If you've encountered any error messages, you may refer to Step 4 in this article to rectify this: Bank Error.

If the issue persists, I recommend contacting our Phone Support Team by clicking the Help button. They have tools to check your account regarding this issue: Support hours and types.

I've also added an article that'll guide you in putting your bank transactions to the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

Let me know how this goes. I want to ensure you'll be able to connect the bank feeds in QuickBooks. Keep safe!

P

pamgraves27

I guess I'll call becasue changing to Firefox was no help :(

O

OSman Aca

I am having an issue with the integration of my Capital One bank account in Quickbooks Online. Transactions are not being pulled in and the account is showing an updated date of 8/12/21, despite having had multiple transactions since then. I have been manually inputting these transactions, but would like to avoid this. Can you provide any assistance in resolving this issue?

C

ChristineJoieR

Glad to see you here, @OSman Aca.

I recognize how much time you allocate to repairing and downloading banking transactions. I'm on your side to get this resolved immediately.

Since the Community is a public forum, we can follow the steps below to contact a phone representative to resolve this matter.

Here's how:

Sign in to your QuickBooks Online company.
Go to Help (?).
Select Contact Us.
Enter your concern, Ex. Tracing undelivered salary, then select Let's talk.
Choose a way to connect through Chat, Get a callback,

Please refer to this time available for QuickBooks Online Payroll - Core, Premium, M-F 6 AM to 6 PM PT and QuickBooks Online Payroll Elite - any time, any day.

Moreover, here's how to categorize bank transactions in QuickBooks. For more information, read this article: Categorize and match online bank transactions in QuickBooks Online.

You may also utilize this page if you are ready to reconcile your accounts in QuickBooks: How to Reconcile in QuickBooks Online.

If you have questions about QuickBooks Online, you can freely add them in the Comment section. I'd be delighted to see you again.

J

JK004

I have the same issue....my credit card is syncing but not the spark bank account. It was working till few weeks back. I have followed the chain and try to use different browser, incgnito mode etc.Anyone having the same issue and any insights on solution?

J

JamesAndrewM

Thank you for joining the thread, @JK004. Know that this isn't the experience we want you to have.

We currently have an issue with this concern. If you're getting Error 324, I recommend contacting our QuickBooks Online Support. It allows them to look into your account and confirm the problem. After the confirmation, they can add you to the list of affected users and receive future updates.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

However, If you're not getting the error, you can start a manual download of bank transactions. Here is how:

Go to Bookkeeping, select Transactions, then choose Bank Transactions (Take me there).
Click Update.

If the download of the transactions seems slow, you can check your bank or credit card's website. Follow the steps below:

Go to Bookkeeping, select Transactions, then select Bank Transactions (Take me there).
Select Link account.
Type and search for the specific bank and click on it.
Copy the URL listed for your bank.
Sign in to your bank or credit card's website using the copied URL.

For the other steps and detailed information, refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'll be adding these articles you can use in the future:

The Community always welcomes you for further inquiries about transactions. Have a great day ahead!

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