Skip to main content
October 14, 2022
Question

Change in Square Integ app caused dup transactions which I deleted. Now I have neg AR amt ($-334; total of the deletions) on bal sheet. How do I clean this up?

  • October 14, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

October 15, 2022

I got you, treasurer134.

 

I can help fix your accounts receivable (A/R) issues that are showing as negative

 

You'll want to make sure to apply the credit to the correct invoice. To do this, you can follow the steps below:

 

  1. Click + New.
  2. Select Receive payment or Receive invoice payment.
  3. Select the customer, then the credit and the invoice.
  4. Select Save and New or Save and Close.

On the other hand, you can apply the credit to a new invoice. 

 

Here's how:

  1. Click + New.
  2. Select Invoice or Send Invoice.
  3. Create the invoice.
  4. Select + New. Then select Receive payment or Receive invoice payment.
  5. Select the credit and then Save and New or Save and Close.

Once done, you can run the A/R Aging Report to see the changes. 

 

In addition, QuickBooks automatically downloads the latest transactions. You can match them with what you've already entered in QuickBooks Online. 

 

Feel free to refer to this article for your guide in categorizing and matching bank transactions: Categorize and Match Online Bank Transactions in QuickBooks Online.

 

You can always visit the Community if you have any other concerns about managing your A/R transactions. I'm here to assist. Wishing you a lovely day.

October 17, 2022

As the invoice was deleted since it was a duplicate transaction, this doesn't really help.  I wanted to know if there was a way of deleting the corresponding (now) unapplied payment.

DHeraV
October 17, 2022

Hi there, @treasurer124,
 

I can surely help you out! To delete the unapplied payment, you can simply follow these steps:
 

  1. Go to the Sales tab, and select Customers.
  2. Locate the customer.
  3. On the Transaction List tab, select the unapplied payment.
  4. Click More, and choose Delete.
     

For more information, you can visit: Void or delete transactions in QuickBooks Online.


I will also add articles you can refer to for future use if you want to  run and match your Aging Reports: 


 

If you need any additional assistance with your transactions, please don't hesitate to reach us or simply leave a comment under this post. I'll be happy to help you anytime. Have a nice day!