Skip to main content
A
Alpine2018
June 29, 2022
Question

Change in Staff

  • June 29, 2022
  • 2 replies
  • 0 views

We recently had a change in Office Staff and the individual that was in charge of QuickBooks is no longer with the company and left no passwords or account information. We have called QuickBooks several times to update to the new employee information but because we do not have the original passwords they want us to send in tons of company information. When we send in the information they tell us it will take 7 business days to make the changes. Then we receive a message stating that we have not sent the proper information. We have asked several times for someone to call us however we do not get a call back and when we call them we just get the same run around. Any suggestions? We have paid all of our fees but now our auto payment is going to expire and it will not let us update the information.

2 replies

C
Carneil_C
June 29, 2022

Hello, @Alpine2018. 

 

I’d be glad to address your concern about updating your employee’s information. 

 

We can see you've talked with our Intuit Account Recovery Team. They’re missing some important documents from you to make the transition on your account. Please resubmit your Master Admin/Primary Contact change form with all the previous documents and the documents still needed that they listed in their email to you.
 

As always, please know that you can reach out to our Contact Support team if you would rather talk to someone on the phone. Here’s how to get in touch with them:

 

To ensure that we address your concern on time, you can check our available hours when contacting our support.

 

Get back to me here if you have further questions about QuickBooks-related tasks. I'm very eager to help. Stay safe. 

Fiat Lux - ASIA
Fiat Lux - ASIA
June 30, 2022

@Alpine2018 

Do you need to claim your CAMPS account as the Primary Contact?

Was the former employee not using your company email address?

Terms & ConditionsAccessibility statement