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RVA01
Apr 24, 2020 5:40 PM UTC
Question

Change Primary Contact

Can anyone help me with this?  Our QuickBooks account has a Primary Contact listed that is out of date.  Even though I am the owner of the company, I cannot update my account information or payment information because I am not listed as the Primary Contact.  I have phoned and texted QuickBooks customer service about 6 times over the past three weeks and can't get anywhere.  I uploaded requested documents to make the change three weeks ago and, still, nothing happens.  Is there a secret to dealing with QuickBooks someone can share with me??

    13 replies

    Bodey
    Aug 12, 2020 2:46 PM UTC

    Did you ever find support? I am challenged with the exact issue and even emailed requested documents to support and never received a response.

    Thompson Improvements
    Apr 27, 2021 12:00 PM UTC

    I have the same problem for over 2 years after days and hours and hours for f trying to fix this yesterday I thought they fixed it QuickBooks double charged me for the year and it’s still not fixed primary contact is still not in my name and I cannot get it fixed , iam furious with this company 

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