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C
Cummingsjp
September 25, 2020
Question

Changing Admin email in Desktop

  • September 25, 2020
  • 3 replies
  • 0 views

Lately when I open QB I get a window asking how I should sign in.

 

It provides an email for the Admin, but it's not mine.

 

I've been through all of the postings and google searches I can find but none addresses changing that to me (as I am the Admin for the account).

 

I can't change it in the USER list and most of the other suggestions reference the web application.

 

this is very annoying

 

JPC

    3 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    September 25, 2020

    Try using the email address and password as Primary Contact to log into your CAMPS.

    M
    MadelynC
    September 25, 2020

    Thanks to Fiat Lux – ASIA, for sharing a resolution. In addition, let me breakdown the step for you so you’ll be able to test your credentials and update it, @Cummingsjp.


    You can manage your QuickBooks Desktop account in one place with the help of the Customer Account Maintenance Portal (CAMPs).


    Here’s how you do it:

     

    1. Go to camps.intuit.com.
    2. Sign in with your Intuit Account info.
    3. Select QuickBooks Desktop to go to CAMPs.

     

    To change your email from there, just go to the company name drop-down menu, then select My Profile. You can check this reference for the complete process: Update your user ID, phone number, and contact information for Intuit.


    You might want to know more about CAMP’s and it uses, feel free to visit the link. It includes several articles such as finding your license number, changing your business address and even tracking your charges in the program.


    Don’t hesitate to reach out again here if you have other concerns with QuickBooks. We’ll be around.

    C
    chaneymillerinc
    November 2, 2020

    I have the same issue and this does not solve the problem.
    When I restart Quickbooks Desktop there is a window the pops up saying "Sign in to Quickbooks company file successful  To open the company file, you need to sign in to your Intuit account. 
    You're the admin and own/manage this company and its financial actions."

    Within that particular box the email address is for the past company owner (my ex-business partner).  When I click on continue the next window that opens has the past owners email there and I cannot change it out to a different email.

    If I go to CAMPS as the reply suggests, I have no way to log in to make the change because it requires the email address and user id of the past owner. So there is no way for me to update the email address to a new one.
    There is no way for me to be able to remove the past email address and update with a new one.

    W
    Wiggins_D
    November 3, 2020

    Thanks for the information,keep sharing information like this imessageapp

     

    M
    MrsCrawdaddy
    January 25, 2022

    Our GM quit and we need to remover her email address; permissions; passwords; etc. How do we edit her email so confirmations and permissions go to the new person. 

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    January 25, 2022

    @MrsCrawdaddy 

    Is her email address used as your CAMPS Primary Admin? You can start changing the email address for it.

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