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Steve44
Jan 4, 2019 9:56 PM UTC
Solved

Changing credit card information to pay annual payroll fee

When I go to Edit my credit card number to pay the annual payroll fee, I complete the information and click on Continue.  Nothing happens.

David-212915Answer
Jan 4, 2019 10:41 PM UTC

Hi Steve44,

 

Thanks for joining the Community. I'd be glad to assist you with changing the credit card information that's used to pay the annual payroll fee. 

 

When a user encounters unexpected behavior with Intuit Online Payroll, such as unresponsive buttons, it's generally recommended to try browser troubleshooting. One option is to clear your browser's cache, which is stored to speed up loading times, but too much can be stored and impede processes. You can find additional information about that, including steps for how to perform this at the following link: Delete Or Disable Cache And Temporary Internet Files In Your Web Browser.

 

Another option that you may wish to consider is trying an alternative browser to update your credit card information. This can help to isolate the behavior and better determine if it's browser related.

 

I believe that this information will help to get you on the right track.

 

Please feel free to let me know how it goes, or if you need anything else, by posting a comment below. Wishing you a wonderful start to the new year. 

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15 replies

David-212915Answer
Jan 4, 2019 10:41 PM UTC

Hi Steve44,

 

Thanks for joining the Community. I'd be glad to assist you with changing the credit card information that's used to pay the annual payroll fee. 

 

When a user encounters unexpected behavior with Intuit Online Payroll, such as unresponsive buttons, it's generally recommended to try browser troubleshooting. One option is to clear your browser's cache, which is stored to speed up loading times, but too much can be stored and impede processes. You can find additional information about that, including steps for how to perform this at the following link: Delete Or Disable Cache And Temporary Internet Files In Your Web Browser.

 

Another option that you may wish to consider is trying an alternative browser to update your credit card information. This can help to isolate the behavior and better determine if it's browser related.

 

I believe that this information will help to get you on the right track.

 

Please feel free to let me know how it goes, or if you need anything else, by posting a comment below. Wishing you a wonderful start to the new year. 

    Steve44Author
    Jan 6, 2019 5:00 PM UTC

    It worked, thank you for the help.

    David-212915
    Jan 7, 2019 5:22 PM UTC

    Hey again, @Steve44,

     

    You're most welcome. I'm glad to hear that this is resolved for you. 

     

    The Community has your back, so please don't hesitate to let me know if you need anything else. Cheering you a wonderful start of the week. 

    donna42
    Jan 2, 2020 3:51 PM UTC

    It tells me to have primary person do this, I Am the primary person 

    Sarah Bl
    Sarah Bl
    Jan 2, 2020 6:21 PM UTC

    Hello, @donna42.

     

    Like my lovely colleague @katherinejoyceO stated, contacting our Payroll Support team should get you back on your feet.

     

    Our Payroll Support team has tools that allow them to look into this matter. Just go to Customer Service.

     

    I'm also recommend to clearing your browser data. Why should you Clear Cache and Cookies?

     

    When you remove the temporary files in clearing the cache and cookie data, it resets the browser to its default state.  

     

    If you have any more questions, please don't hesitate to reach back out. Have a great day.

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