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67L48
April 21, 2022
Question

Changing the Display Name of Email Sent from QB

  • April 21, 2022
  • 1 reply
  • 0 views

QuickBooks Desktop Version

Premier Plus Manufacturing and Wholesale

 

When we email invoices, POs, and such to our customers and vendors, everything works great.  No issues with functionality.  However, the Display Name from those emails are confusing and our customers are missing them.

 

Currently, when a customer receives an email, it looks to have come from:  "Intuit E-Commerce Service" <[email address removed]>

 

To a customer, this looks like spam or something.  The subject line is appropriate and contains our company name.  But, we work largely with customers who are not tech-savvy.  They can't/won't be able to discern the subject/content from the sender, nor will they be able to do email searches and such.

 

The email does contain our actual company email.  If you "reply" to the email, it does populate with our company email.  So, at some level, the email is properly coded to represent our company.  However, that "From" field is not working for us and is causing confusion in our customers.

 

I want the sent emails to reflect OUR company, not Intuit.  Is there a setting somewhere that I'm able to change this field?

 

The only help I can find online is regarding changing the email service.  I don't need to change the email service. Everything is working very well.  I just want to change the displayed name of sent emails so that the emails appear to come from our business.

 

Thanks.

    1 reply

    AChipOffTheOldBlock
    AChipOffTheOldBlock
    April 21, 2022

    I had this same issue for the longest time. The solution I found was to go into your Send Forms Preferences (Edit >> Preferences >> Send Forms) and make sure that the "Web Mail" radio button is selected. Then use the "Add" button to select your email provider and input your Email ID and credentials. This then changes the origin email address to your email, and updates the subject line to something like "Subject: Invoice 26564 from [Your Company Name]". Hope this helps!

    6
    67L48Author
    April 21, 2022

    Thanks for the suggestion.  While I could change the email provider, I would prefer not to.  I can point the email to use our MS Exchange email, but I'd rather just use the built-in QB email ... because it works well and if it ain't broke ...

     

    I'll go down that path if I must, but I'm hoping that there's a way to use the "Quickbooks E-mail" radio button option, but have the email display as having come from OUR business.

     

    Thanks.

    6
    67L48Author
    April 25, 2022

    Just to close this down, I was never able to find a solution to my problem.  I could never find a way to get the built-in QB email service to reflect my business.  It's a nice service, in theory, to have a built-in function to QB that allows you to email invoices and such directly to your customers.  But, if the emails all come from Intuit instead of your business, your customers will always be confused.  So, it's a good idea with miserable execution.

     

    If anyone ever figures this out, please post a solution.

     

    I eventually just pointed my email to run through my MS Exchange server.  That does what I want and it wasn't too difficult.

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