Question

Changing the primary admin

Forum|Forum|2 years ago
January 19, 2024
3 replies
0 views

I have been trying to change our primary admin since 10/2023. I have spoken with and chatted with Intuit too many times to count. I have been given the run around with every possible excuse. On 1/16/24 I asked for a supervisor and was denied. I'm at a loss on what to do.

QuickBooks Desktop

4

4Gal

Can you loin to CAMPS as the Primary Admin?

Which QB Desktop year version do you run?

F

FrustratedinColorado24Author

We have desktop Enterprise. I am not familiar with CAMPS, what is that?

Bryan_M

I appreciate you for raising your concern here.

I see how challenging it is on your end to change the primary admin. Also, I appreciate you for connecting with our support to fix this. Let me direct you to the best possible help.

Let's contact QuickBooks Desktop (QBDT) support again. You can ask them to review the recent and read them for you through the notes. On top of that, you can request an escalation for this, since you've been contacting them several times.

For future reference, you can read this article to learn how to use the Customer Account Management Portal (CAMPs) to update your info: Change, manage, or update your Intuit account with CAMPs.

Feel free to have your way here by clicking the reply below for additional questions about managing your access in QBDT. I'll be willing to lend a hand. Keep safe always.

F

FrustratedinColorado24Author

Bryan I certainly appreciate your suggestion however I have chatted and spoken to QB numerous times regarding this matter. I attempted to contact QB yet again today and the person whom I was chatting with refused to speak to me because I was unable to provide an email address. I would like to say 2 things about this, first off none of the previous chats has asked me to verify business name, phone number or email associated to the account (which is a good thing because our 2 previous admins have since left the company) and second I did provide license number, case number, business name and phone number. They still refused to help me.

4

4Gal

@FrustratedinColorado24

You must be able to access CAMPS as the Primary Contact to request their support.

https://camps.intuit.com/

Another option, you can purchase a 3rd party service to reset the Admin password.

A

Annie Burns

I followed the prompts only to not be able to "continue", because nothing happened when I clicked the continue tab. Now what??

J

jeanbiverly_

Hey Annie, thanks for jumping in.

First, can you clarify which Continue button or tab you're referring to? Also, if you could provide a screenshot of the issue, that would help us pinpoint the problem and offer more tailored solutions.

Looking forward to your response!

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