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NBTS-DMW
July 14, 2022
Question

Charge to Bank Account

  • July 14, 2022
  • 2 replies
  • 0 views

Dear Community, I am new in my position and have found a recurring $20 charge to the company's bank account. It appears to be an old Intuit charge that has recurred for several years, We are unable to get in touch with Intuit to track down the origin of the charge and to cancel it as the product is no longer used. Unfortunately, after 3 hours on hold the customer service at Intuit simply hung up. Is there anyway to get a person on the phone or a contact that I can send the information in order to get a resolution? I have put down QuickBooks Desktop as the product but I am not sure if that is correct. Thank you, NBTS-DMW

2 replies

V
VaTT
July 14, 2022

If you can't get help through [removed] (Customer Service) or [removed] (Sales), you could always call the corporate offices at [removed]. A solution would be to start shopping new banks or close existing account and open a new one at the same bank. If no account, no charges.

N
NBTS-DMWAuthor
July 14, 2022

Thank you for the response the [removed] also ends in a hang up situation when you press 0 for additional help. I am contacting my bank to withdraw the authorization of the automatic charge. Intuit can then contact me directly. I also had put in a request for a call back but that has not happened either.

    BigRedConsulting
    BigRedConsulting
    July 14, 2022

    This might help:

    https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/contact-quickbooks-desktop-support/L9d0ZUCrC_US_en_US?uid=l5lf59cm

     

    See the section "How to message us outside of the product" and the link there will take you to a page that offers both chat and a callback option, probably depending on what the bot thinks your question is.

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