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cornerstone-pd-
February 4, 2025
Question

Classify Items list

  • February 4, 2025
  • 1 reply
  • 0 views

I use HouseCall Pro to operate my business, which  connects to QBO.  I am finding 7 specific items on my items list that are coming through as Sales of Product Income on my P&L that should be either Labor Expense or Materials (GOGS).  I suspect the problem to be that. QBO reports the description of an item rather than the parent category, and when I create an estimate and modify the description, when it pushes through to QBO, QBO does not recognize that description and throws it into SOPI instead.

Now I am trying to clean this up.  HouseCall has an option that I can change the category and that should push through to QBO.  To further complicate matters, HouseCall is showing TWO Labor Charge options.  

How do I go into QBO to locate which one I should use, and eliminate the other  one?

 

Thank you so much in advance for your expertise and help.

1 reply

Candice C
Candice C
February 4, 2025

Good afternoon, @cornerstone-pd-. 

 

Thanks for reaching out in the QuickBooks Community with your question! 

 

QuickBooks Online is going to rely on the information sent to it from Housecall Pro. We recommend trying the option you suggested, changing the information in Housecall and then it should switch in QBO. 

 

In addition, review this guide about categories in QBO to edit it directly in our software: Group product and services into different categories.

 

As for the two Labor Charge options, reach out to Housecall Pro for more details as they have the tools necessary to solve this issue. 

 

If you have any further concerns, please let us know. We want to ensure that you get this taken care of as soon as possible. Take care! 

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