Skip to main content
E
ESA4
December 20, 2022
Question

Client Subscription

  • December 20, 2022
  • 1 reply
  • 0 views

I have a client who has not paid their billing for their monthly subscription for QB online & Payroll and not returning messages. I can see that they are still using their QB daily. 

 

Is there a way to me to pause their access until they pay their bill? 

1 reply

MJoy_D
MJoy_D
December 20, 2022

I can share some information about pausing or removing a client from your ProAdvisor plan, @ESA4.

 

The feature to pause their subscription is currently unavailable. You can remove the client from your ProAdvisor discount plan. This won't impact their accounting data in any way. After that, they'll have read-only access to their QuickBooks company until they update their billing info or add them back to the ProAdvisor discount plan. 

 

Follow the steps below:

 

  1. Go to Gear icon ⚙ and then Billing and subscriptions.
  2. Click the Your subscriptions tab and select the client you want to remove.
  3. From the Select actions dropdown, choose Transfer billing to client.

 

For more information about removing the client from your ProAdvisor discount plan, verifying your ProAdvisor discount clients, and many more, check out this article: Manage your ProAdvisor Preferred Pricing plan and ProAdvisor discount clients. 

 

In case you need to upgrade or downgrade a client's subscription level, check out this article for detailed guidance: Upgrade or downgrade wholesale discount clients' QuickBooks Online subscription. 

 

Let me know if you have further questions about managing your client's subscription. I'm here to help. Have a great rest of the day! 

Terms & ConditionsAccessibility statement