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tweidman
September 15, 2022
Question

Company Name Change, + Master Admin Change

  • September 15, 2022
  • 3 replies
  • 0 views

I am in need of an expert. Someone who knows how to really solve a problem.

I've spent literally 20 hours working with Quick via chat, on the phone, via the uploads for support - and no progress on our account.

 

Our master admin died and we don't have the password for our desktop 2020 version. So I tried (5 times) to get the admin rights changed to my name. But now I"m told the company name does not match. This is incredibly frustrating. 

 

The old password was buried with our deceased Master admin. We have no idea how our license is not in the right company name. So, how can this be fixed? I need a human to help me. A MANAGER. With authority. I'm getting close to taking my complaint to twitter and the BBB.

 

Pls advise

Thanks

Todd

    3 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    September 15, 2022

    Which QB Desktop year version do you run?

     

    There are 2 issues:

    1. Reset the Admin password to open the company file

    You can only request a key to reset your password if you can access your CAMPS as Primary Contact. Otherwise, you must purchase a 3d party password removal service.

    https://camps.intuit.com/

     

    2. Access to CAMPS

    Utilize this tool to locate your license

    https://emaillicense.quickbooks.com/app/qbdt/licensenumber

     

    If you didn't receive any email notification and Support said your company name doesn't match their records, it's likely that your license has been registered with another entity. You should ask the person who purchased the license or installed it for the first time.

    T
    tweidmanAuthor
    September 15, 2022

    1. we run Quickbooks 2020

    2. I know our license number already

    3. the person who purchased and installed the original is now deceased. That was noted in my first post.

     

    So we are still going in circles.

    What’s next? I need to speak to someone with knowledge and authority.

     

    todd

     

      katherinejoyceO
      katherinejoyceO
      September 15, 2022

      Hello there, @tweidman.

       

      It is heart-wrenching to learn of the death of your company's master administrator, and I completely understand that you need to take over in managing the business.

       

      I've sent a request to escalate your concern, and someone from our higher-tier team will contact you within two (2) business days to assist you in further investigating this.

       

      Please don't hesitate to come back to us here if you don't hear from someone or if you run into any other issues along the way. We're always here to listen and help in any way we can.

      T
      tweidmanAuthor
      September 16, 2022

      Thank you.

      I look forward to working with someone who can actually help clear up this continuing issue. 

      how will I be contacted?

      thanks

      todd 

      Rubielyn_J
      Rubielyn_J
      September 16, 2022

      Thanks for getting back to this thread, @tweidman.

       

      They will contact you via the phone number or  your email address registered on our system.

       

      If after two (2) business days, and no one has contacted you from QuickBooks support, I recommend reaching them directly through these steps:

       

      1. Open QuickBooks.
      2. Proceed to Help, then choose QuickBooks Desktop Help.
      3. Click Contact Us.
      4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

       

      For more information, you may also check out this reference: Contact QuickBooks Desktop support.

       

      Once the primary admin transfer request is successful, you can start managing the users in your account. For detailed info on how to to create a user and assign its role, you may review this article: Create and manage users and roles in QuickBooks Desktop Enterprise

       

      Feel at ease to get back to this thread if you have further concern about transferring the primary admin in QuickBooks Desktop. I'll be around to help you. Stay safe!

      G
      gary127
      December 17, 2024

      changing ownership

       

      A
      AnaRose_Q
      December 17, 2024

      Let's work closely together to ensure that the transfer of the admin role is seamless and free from any inconvenience, Gary.

       

      There are several factors to consider if you would like the master admin role transferred to you.

       

      • Gather documents for your request to protect your account and data, we need documentation that you’re the rightful owner. This includes access privileges for it.
      • Sign in with your email to access and complete the form, which contains all the necessary details. If you do not have an Intuit account, you'll need to create one.
      • We'll review your case as soon as possible. Once the review is complete, you’ll receive an update via email with the status of your request. Wait for an email from no_response@intuit.com.

       

      For detailed information, refer to this link:  Request to be the primary admin or contact.

       

      On the other hand, if you are a user and want to transfer the master admin role, you can check out this article: Transfer the primary admin role in QuickBooks Desktop.

       

      If you wish to change your company file in the future due to a change in your company's name, you may do so by visiting this reference: Rename your QuickBooks Desktop company file.

       

      We value your trust in engaging with our Community space. Should you have any further questions or concerns about changing the admin role, please feel free to revisit this thread for additional support. We're here to support you every step of the way.

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