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Steelblue9
September 18, 2022
Question

Confusion on signing in

  • September 18, 2022
  • 1 reply
  • 0 views

I am asked to sign in to my intuit account about every week to use Quick books.  It always asks for my corporate email address but doesn't recognize it. When I sign in with my personal address it allows me to continue but says it will send a request to my corporate email requesting me to authorize my personal email.  It never sends the email and we go this silly routine every week or so!  How do I fix this?

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
September 19, 2022

Do you work in multi-user mode? Can you switch to single user mode and create a backup file?

 

S
SarahannC
September 19, 2022

Hi Steelblue9, 

 

I'd like to share some steps that help you sign in to your QuickBooks without signing in to your Intuit account. 

 

As Fiat Lux - ASIA added above. If we're in a multi-user mode, we can switch to a single-user mode and create a backup file. Please keep us informed on how it goes. While waiting for your response, we'll need to ensure to update QuickBooks to the latest release.

 

  1. Open QuickBooks Desktop and go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Go to the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
  4. Click Get Updates to start the download.
  5. Once done, accept the option to install the new release.

 

Afterward, sign in to your QuickBooks. If it's sending a request to your email and still got nothing, we can run the Verify and Rebuild Data within your company file to fix the missing Rest period, other items, and issues you're experiencing in QBDT.

 

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Verify Data. Then, select OK to close all windows.
  4. Then, go back to the File menu.
  5. Select Rebuild Data under Utilities.
  6. QuickBooks will ask you to make a backup before rebuilding your company file. Select OK.
  7. Click OK.

 

If you want to know your account information and services from time to time, feel free to visit this link: Manage your QuickBooks Desktop subscriptions and services.

 

Also, we can learn some tips in managing your QBDT by checking out our Help articles page. 

 

The Community is always around to help you sign in to your QuickBooks. Let us know if you need anything else by posting below.

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