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Fenimorec
June 24, 2022
Question

Constant Trouble Logging in to Self-Employed Account

  • June 24, 2022
  • 1 reply
  • 0 views

Keep receiving this infuriating error message daily when I try to log in to Quickbooks Self-Employed. Not sure what the work around is. Tried it on an incognito browser and still no dice. Attaching an example of the error message below.

1 reply

MorganB
MorganB
June 24, 2022

Thanks for bringing this forward to the Community, Fenimorec. I want to make sure you're able to access your QuickBooks Self-Employed account.

 

In addition to the incognito window, I would also clear the browser cache to completely rule out any browser issues. Here's how to get this done if you're using Chrome for example:

 

1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click Clear data.

 

The following linked article provides similar steps depending on which browser you're using: Clear cache and cookies to fix issues when using QuickBooks Online

 

If you're still having trouble afterward, I recommend reaching out to a member of the Self-Employed Support Team. Agents will be able to take a closer look to determine what's causing this issue. You can find the steps to get in touch with the team through this link: Contact QuickBooks Self-Employed Support

 

Let me know how things look after giving this a try. I'll be here to help if you need me.

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