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FaithT
December 27, 2021
Question

Correct access needed for clients QBO Account

  • December 27, 2021
  • 1 reply
  • 0 views

We are trying to assist our client with getting their PPP forgiveness application completed but cannot seem to get access as any kind of user. I have added the employee as an admin through the customers user management portion and still cannot see the correct tabs when logged in. This client used Intuit Financing as their lender so it should all be visible when logging in that way vs accessing the customers account through QBOA. 

1 reply

K
Kevin_C
December 27, 2021

Thanks for joining the Community, @FaithT. Allow me to share some insights about the Paycheck Protection Program (PPP) forgiveness application.

 

You will submit a PPP loan forgiveness application to your lender or the lender servicing your PPP loan if you're a PPP loan recipient.

 

The lender will have 60 days to approve or decline your application for forgiveness once you submit it. For detailed information, you can visit this link and read the Frequently asked questions about the PPP.

 

Moreover, for more clarification about this, I'd recommend contacting our dedicated PPP Support or QuickBooks Customer Care team. They have all the necessary tools to have this issue investigated further.

 

In keeping with this, I'm adding these articles to learn more about Paycheck Protection Program loan forgiveness:

 

 

Please don't hesitate to reach out to me again if you have any other concerns about the PPP in QuickBooks Online. The Community is always here for you. Have a great day!

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