Skip to main content
P
Pattysue24
August 22, 2023
Question

Customer Service

  • August 22, 2023
  • 1 reply
  • 0 views

Ire ceived an email this morning from yet another QB salesman. I told him not interested. I don't like QB online  enough to ever want to purchase anything new. He shows that we are still paying for DT and Online.  What!!!???  Why would we still have desktop when y'all made us go to Online because you said you were doing away with Desktop.  So I immediately call and ask wth is going on.  I speak to one girl of course she can only answer part of the question because she only handles online, transfer to another girl for desktop and she proceeds to tell yes we are still getting billed for desktop and if we stop it we will not be able to refer back to it they will lock us out. WTH?  Then she says she can transfer me to another department and they can fix it where I can refer back to desktop.  Are they serious?  First your program online does not have a tenth of the information that desktop has and not everything migrates, I am still finding errors 6 months in. I need to be able to look at a program that we paid for and get the data off of.  No I don't run reports or do payroll but I still need to be able to look at the prior data. Not sure who is running Quickbooks at this point but they are doing the worst job ever. You think after seeing everything that is posted on the community page they would try to do better but NOPE. They do not care. Did anyone else have this problem?

    1 reply

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    August 22, 2023

    I need to be able to look at a program that we paid for and get the data off of.  No I don't run reports or do payroll but I still need to be able to look at the prior data.

     

    Which QB Desktop year version did you use?

    DHeraV
    DHeraV
    August 22, 2023

    I understand that you have experienced frustration and confusion with QuickBooks, @Pattysue24. It's completely reasonable for you to feel disappointed and inconvenienced by the conflicting information you received about your billing and access to the desktop version. I can assure you that your concerns are important to us, and we genuinely want to address them. 

     

    Migrating to QuickBooks Online (QBO) from QuickBooks Desktop (QBDT) doesn't automatically cancel your billing renewal in QBDT. You'll still need to cancel your subscription to avoid being billed or charged. You can follow the steps below on how to cancel your QBDT file:
     

    1. Log into your CAMPs account.
    2. Select the QuickBooks Desktop Account you want to modify. If you have more than one, your login profile will show you which one is currently selected.
    3. Find your subscription or service in the Products & Services area, then select Details.
    4. Verify this is the product or service you no longer need, then select Cancel Service under the active
    5. Please let us know why you are leaving so we can improve our services. After providing any details (optional), select Continue to cancel.
    6. Confirm your cancelation by selecting Cancel Now.

     

    For detailed information, kindly visit: Cancel your QuickBooks Desktop Subscription.
     

    To guarantee the success of the cancelation, I recommend reaching out to the QuickBooks Desktop Support Experts once more. This step is necessary to confirm that the cancelation has been processed and that you will not receive any further charges.
     

    Since you already switched to QBO, you might want to check out this article that consists of short step-by-step videos that will help you with managing your QuickBooks account: Learn about QuickBooks Online with how-to videos.


    Please know that your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We strive to continuously improve our services based on customer experiences and feedback. Your satisfaction is our top priority, and we will do our best to rectify the situation promptly. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help.

    P
    Pattysue24Author
    August 22, 2023

    First off when we purchased online we cancelled desktop.  Why in the world would we want to pay for two subscriptions. Second you customer service sucks. You can never answer the simplest of questions. Your "experts" are no experts. If your program would have migrated all our information correctly then I would have no need to refer back to the Desktop version, BUT IT DIDN'T. Your desktop program is 1000 times better than your online version. Your online is probably the worst program I have used in the 40 years I have been working on computers. I don't think you consulted a CPA or even a bookkeeper when producing this program.  And by the looks of everything I have read in your community and the complaints online I would say there are thousands of long time users that feel exactly the same way.  I don't like the fact that you can lock us out of our program whenever you feel like it.  That happened to me multiple times with desktop. Just because I did not update as fast as you wanted.  Who the heck are you to tell me when to update? I had problems every time I updated and would have to spend hours on the phone with y'all to even get to update. Who are you kidding "thanks for bringing it to our attention" Are you serious, it has been brought to YOUR ATTENTION for years by multiple people and NOTHING CHANGED. And please quit lying my satisfaction is not the least bit important otherwise I would not still be waiting for a call back from a supervisor.  Nice try. 

      Terms & ConditionsAccessibility statement