Customer Service Chat
I actually have a complaint and can't determine where else to go to provide the feedback to Quickbooks. After working with an initial customer service representative by chat for 45 minutes and getting cut off by a required reboot, I began a second chat with customer service representative Segchris Price (Intuit QuickBooks Desktop Customer Care) yesterday and the representative just left the chat. My problem was not resolved and at that point we'd put in 30 minutes already trying to resolve it. They were asking me to right click on something that I was right clicking on. They became frustrated and just repeatedly pointed to the place where I was right clicking, sent me an email to do a right click, which I was already doing, and just left. Ended the chat. Wasted my time. I spent a total of 4 hours yesterday on my issue and finally got resolution by calling customer service and had a positive experience there. If this were my business, I wouldn't tolerate that kind of behavior from someone who is working with customers.
