Customer Sort Order

I like to sort my customer list by the open balance.  I have always had the open balance option option selected; however, it now appears the engineers for QBO have randomly decided I do not need to sort by the open balance.  Consequently, the sort order always defaults to alphabetical.  Yes, when I go to the customer page, I can select open balance (2 times because it always go to $0.00 first!).  This is just one more thing that should not be necessary.  I called support and was told this was a complaint she had heard many times.  Yes, I have submitted feedback through the gear icon, so I don't need those instructions.  Can you please fix the issue so the default sort selection can be open balance?