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JoyceGTX
August 12, 2020
Question

Customized reports randomly disappear

  • August 12, 2020
  • 1 reply
  • 0 views
I have numerous month end reports that are saved to a group. Randomly some of the reports disappear. When I search for one of those reports, the report comes up with the word null: in front of the report name. I have cleared cache, logged in and out, tried different browsers.

1 reply

KlentB
KlentB
August 12, 2020

Thanks for reaching out to us, JoyceGTX.

 

Clearing the cache is a good start in isolating the issue because it deletes all the accumulated junk files in the system. Since the issue persists, I'd recommend getting in touch with our technical supports. This way, we'll be able to pull up your account in a safe environment then run a series of tests to rectify the underlying issue.

 

Our experts are available from 6 AM to 6 PM Monday to Friday and 6 AM to 3 PM on Saturdays. Here's how to connect with us:

 

  1. Go to Help (?).
  2. Select Contact Us.
  3. Enter a brief description of your concern, then select Let's talk.
  4. Choose Start messaging or Get a callback from the next available representative.

In the meantime, you'll want to recreate those missing memorized reports so that you can still track how your company is doing.

 

I also encourage running these popular custom reports in QuickBooks Online to get awesome insights about your business.

 

If I can be of any additional assistance, please don't hesitate to insert a comment below. Stay safe.

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