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Tawnytim
May 7, 2025
Question

Data Deletion Request will not complete

  • May 7, 2025
  • 3 replies
  • 0 views

I have a total of (3) Quickbooks subscriptions in my Intuit account.  However, only one of them is active.  The other two subscriptions were canceled February of 2023, and October of 2022 - so longer than a year.  I want to delete these two companies from my Intuit account.  Yesterday I spoke with an Intuit customer support agent, and she walked me through the process of submitting a Data Deletion request.  I submitted the request, and it told me that I would be emailed if further action was necessary on my part, to complete the deletion.  I did receive an email and I followed the instructions.  Basically all that happened was that I resubmitted the deletion request.  Then I would receive another email with further instructions, and so forth.  It seems like a never-ending loop, and I've gone through it about 4 times now, so I'm posting here for a solution.  I am including multiple screenshots, showing the entire process I keep going through.  

**EDIT** This system I guess will only allow one picture.

3 replies

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TawnytimAuthor
May 7, 2025

Picture 2

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TawnytimAuthor
May 7, 2025

BigRedConsulting
BigRedConsulting
May 7, 2025

I wonder what this is supposed to mean?

 

There's something to do in undefined?  And no punctuation, either!

 

Does someone actually get paid to write nonsense messages like this? QuickBooks Online is becoming comically stupid.

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    GebelAlainaM
    May 7, 2025

    I appreciate the detailed explanation of your concerns, @Tawnytim. I completely understand the importance of an efficient deletion process for your cancelled companies. Let me provide details on how we can resolve this.

     

    For this type of concern, I recommend continuing to work with our Live Support Team, as we cannot access your account on our public Community website. They can securely handle your deletion request and provide you with any necessary updates. Please provide your case number to streamline your support experience.

     

    Here's how:
     

    1. Sign in to your QuickBooks account in a mobile browser.
    2. Go to the Help menu.
    3. From the Search tab, select any article.
    4. Click Contact Us.
    5. Pick a topic or enter your concern, then select Continue.
    6. Choose Chat with us or Have us call you.

     

    For more details about the support schedule, please see the article: Get help with QuickBooks products and services.

     

    Additionally, you can check out this article for future reference if you need to download your personal data from your Intuit account: Access and manage your personal data from your Intuit Account.

     

    Feel free to return to this conversation if you need more help managing your QuickBooks company files, @Tawnytim. We're here to answer them the best we can.

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    TawnytimAuthor
    May 9, 2025

    Thank you for your advice.  I have now spent in excess of 3 hours between 3 separate chat/screen sharing sessions.  I'm getting nowhere and every time I pull up a new chat, we seem to start all over again.  The agent wants to show me how to perform a data deletion request.  Are there any competent support staff members there, which you might be able to connect me with?

      BigRedConsulting
      BigRedConsulting
      May 9, 2025

      This is standard and normal for Intuit support. You've probably figured out by now that the reps have no ability to solve anything technical.

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