Data is missing on my phone app.

Hi there, @perfectkingtut51.

I'm here to help fix the issue you're having with your QuickBooks Online (QBO) mobile app.

To start, are you referring to your company data? Also, are you getting any error messages? Any additional information will help me provide the best resolution.

In the meantime, let's clear your app's data to fix common issues on the mobile app. This can be done on the app or in your phone settings.

Please refer to these steps:

• For QuickBooks Online app:
  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
  • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
    
• In your Phone Settings:
  • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

Once done, try opening your QBO app again to double-check.

For more tips and other resources, I also recommend visiting our website for future reference: Self-help articles.

Leave a comment below to add more details or if you have additional questions about QuickBooks. I'm always ready to lend a hand. Keep safe.