Question

Deactivated account?

Forum|Forum|4 years ago
March 17, 2022
7 replies
0 views

My account has been deactivated with no reason given. After hours of communicating with the online chat and sales rep my options were, create a new account and potentially transfer control to that new account, or start over. I have run my business from this platform for over a year and need my information to do my taxes, run payroll, and run my business. Can anyone help me?

QuickBooks Online

Fiat Lux - ASIA

Are you talking about QB Online account or QB Payment account?

G

Giovann_G

This isn't the experience we want you to have, Legacy First General Contractors.

I can share the steps on how you can recover your deactivated account in QuickBooks Online.

The account was deactivated for a variety of reasons. Here are several examples:

Request by the customer who owns it.
The account went unused for an extended period.
There was suspicious activity on the account.

To recover your account, please have some forms of ID ready to prove you're you. Then, you can open a new browser window and use this link to contact our chat support team: https://help.quickbooks.intuit.com/prechats/offerings/QBO-CHAT/22817/view. This ensures you're connected to the correct support.

You can ask our support team to request account reactivation. They should provide the case number and let you fill out a security form with your phone number. Check out this article for more details: Resubscribe to or reactivate QuickBooks Online.

After you've set everything up, you may look over the topics on this link for more tips and resources to use in the future when dealing with QuickBooks: Help articles, video tutorials, and more.

Please don't hesitate to reply if you need further assistance with your account. I'm more than happy to help you.

J

Jillriegler

I am currently on day 15 of being locked out. I have tried resetting the primary admin login, also uploaded legal documents per the link. Each time I call, qbo tells me it’s pending or asks for another piece of information. They even claim they don’t see the the 10 other cases I filed and then I have to start all over. I am beyond frustrated at this point.

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Hope220

Exact same thing happened to me, after they closed my Merchant account and said they were going to hold my funds for 270 days. I couldn't log in, spent hours with different reps over 4 days, now shows account is deactivated. I can't log on to get any old information. This has been a nightmare!!!!

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Still Legacy First General Con

Did you ever get a resolution to this? Its been about a month and I still haven't been able to get back into my account. Tried to have a master admin transfer claim done but have had no response now for over a week. I was getting daily emails saying this was still in process but now nothing...

M

MirriamM

Hi there, @Still Legacy First General Con.

I want to ensure you'll be able to access your QuickBooks Online account again.

To check the status of your master admin transfer claim, I suggest getting in touch with our Customer Support team. They can provide feedback on your request and have the tools to verify your account in a secure environment.

To contact them, you can use our test drive in case you have no access on your QBO account:

Go to this link: https://qbo.intuit.com/redir/testdrive.
Select the ? Help menu on the top-right pane.
Click the Contact Us button.
Enter your concerns in the box, such as "Follow-up refund request" or "Refund Status."
Select Let's talk.
Choose how you want to be assisted.
Enter your details and confirm the request.

I aso recommend reviewing their support hours to know when agents are available.

For future help, let me share some resources that you can browse and use in managing and navigating around your QuickBooks account.

Video Tutorials for QuickBooks Online - You can watch videos that can help you perform the most vital features of the program.
Small Business Webinars and Trainings - Join our live QuickBooks webinars for more in-depth knowledge on how you can maximize the use of QuickBooks to manage your finances.

If you need other assistance when working with QuickBooks, just let me know. We are always here to help you.

K

kg651

This is the same thing for me. Can you tell me what the result was? Dealing with the QuickBooks team has been a horrible experience. they just keep telling me to wait so they can fix the problem. 4.5 weeks later, the same thing!

K

kg651

Pertaining to my previous note, I am unable to access billing as it is frozen and I receive an error message. It also appears the account was setup as a payment account and was on a Time Sheet trial as well but yet when I look on my mobile, it was set up as Quick Books Essentials. I am locked out in all areas.

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ChristieAnn 11

Welcome back to the QuickBooks Community, kg651. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may I ask about the specific error message you've received? I appreciate you for sharing additional information so I can present an accurate resolution.

For now, you can open this article to see various common sign-in issues and how to fix them: Get help if you can't sign in to your QuickBooks Online account.

Don't hesitate to click the Reply button below and add extra details about your concern. I'm always here to help, kg651.

K

kg651

81594 is the error message. you should read all the notes in my account as they are super detailed accept you all keep telling me the same things. Your customer service really is bad. Over 4 weeks later and you all keep asking me the same questions and tell me the same thing. I need to wait

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VB-24

This happened to me too, twice in two months! The first time I got it back, but the second time my request keeps getting declined because my “information does not match customer records.” Well obviously, the QB team deleted it. I’ve spent hours trying to get it back and haven’t been successful. The support team is no help and their security records show they deactivate it after I PERSONALLY logged in because for some reason they thought it was a security breach?! I’m a small one-woman business and need to stay on top of my work and get my taxes done and this software has been a nightmare! I signed into my personal account just to post this so that other people know the truth about using Quickbooks Online. I’m going to stop wasting my time with these fools and go with a different company for accounting software, and I’m sure this will never happen with them.

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Asal Hamid

Hi everyone!
My account was recently deactivated too! Customer service of QB is the worst ever in entire world I think! It seems that their first function when dealing with customer problems just wasting their time!!! A year ago we had a problem with billing payment. We couldn't fix for half a year and suddenly they started to charge us surprisingly! Now they just deactivated our account and sending me as the same road as provided by you guys here! We will definitely stop using this crazy system for accounting!!! I will not even try to reactivate the account after reading all the information here.

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RDC2024

I was told my Merchant Services account was to be deactivated for not complying with the terms of use. I attempted to contact Intuit and cannot get an answer. Is this a scam?