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A
abcplumb
May 5, 2021
Question

Desktop password isn't working. Request to reset is not working. I can't find a way to speak to a person and remedy this. Is there a customer support phone number?

  • May 5, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

A
AileneA
May 5, 2021

Hello, abcplumb. 

 

Let's make sure you're able to log in to your QuickBooks Online account. Did you receive any error message when you tried logging in to your account? An error message would definitely help me come up with a solution to fix the login issue. 

 

Also, there are several ways on how we can reset your password. We can access your account through CAMPS to get the full details on what needs to be entered in resetting the password.   

 

Additionally, you can use the I forgot my user ID and password utility to reset your login details. 

 

  1. On the login page, click the I forgot my user ID and password link.
  2. In the box, enter your email address or phone number associated with your account. 
  3. Click Continue.
  4. Continue with the prompts to reset your login details. 

 

If you're still unable to log in after resetting your credentials, you'll want to contact our support. They can pull up your account details securely and help you fix the login issue. 

 

You can use this direct chat link to message a support agent or get a call back from our representative. 

 

For more insights about what to do if you can't sign in to your account, check out this article: Get help if you can't sign in to your account.

 

I'll keep an eye on your response. Please tag me in the comment section below to further assist you. Stay safe!

P
PNwanguzo
October 22, 2023

I forget my desktop Quickbooks passcode.  I need help resetting my passcode!

D
DebSheenD
October 22, 2023

We don't want to feel this inconvenience, @PNwanguzo. Please know that helping you with your QuickBooks Desktop (QBDT) password is our top priority.

 

I'm here to ensure you can reset your password in QuickBooks Desktop. Let me walk you through the detailed steps.

 

  1. Open your QuickBooks Desktop.
  2. Click the I forgot my password link.
  3. Fill out the necessary information, like the license number, name, email address, phone number, and ZIP code on the form.
  4. Review the information, then select OK. You'll get a code to the primary email listed in your CAMPS.
  5. Once done, QuickBooks will guide you through creating a new admin password.
     

If it doesn't work, please double-check the information you've entered. And make sure it matches in CAMPS.

 

If you're getting an error or still need to reset your password, let's try using the Automated Password Reset tool. For more guidance, feel free to check out this article: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Leave a reply below if you have additional questions managing passwords in QBDT. I'll appreciate the opportunity to help. Take care always. 

C
carolyn27
December 6, 2022

I have not changed password. Everytime I go in I'm having to get a code.  No where will it let me update password..  Very aggrevating!!!

 

A
Archie_B
December 6, 2022

Hi there, carolyn27. 

 

Thank you for posting in this thread. Allow me to help in updating your password so you can access your QuickBooks Online account.

 

We can update your password through Intuit Account manager. Like this:

 

  1. Log in to Intuit Account Manager. Use your QuickBooks sign-in info.
  2. Go to Sign in & security menu.
  3. Select the Password section.
  4. Make your changes.
  5. Once done, hit Save.

 

Also, aside from entering your password, you can sign in and access your account in different ways using just one piece of information, including your user ID, phone number, or email. If you enter your email or phone number and click on Sign in a different way, Intuit will send you a one-time code to that email or phone number to allow you to access your account.

 

If you still can't sign in and update the password, you can check out this article to help you recover your user ID or password: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employed.

 

Let me know if you still need further assistance or have other concerns managing your QuickBooks Online account. Have a great day!

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