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Bcabshire4354
March 7, 2023
Question

Desktop pro plus

  • March 7, 2023
  • 1 reply
  • 0 views

I purchased desktop pro plus 2022 last year after having desktop 2017 since 2017. Today I tried to gain access to my account, last log in was just 7-10 days ago, an I am being told that my subscription has ended! I decided to call and speak with QB support and was told that I would need to Re-purchase another year for $500 in order to gain access to our company files and use QB again. Did I miss something? I thought that once purchased you use it as you wish and the “subscriptions” fell off as they fall off. Subscriptions meaning; payroll, online banking transfers, etc. HELP!! I need access to my files and I am not switching to online! 

1 reply

S
SarahannC
March 7, 2023

Welcome to QuickBooks Community, Bcabshire4354. 

 

I'll ensure you'll get the information about gaining access to your QuickBooks Desktop company files.

 

You didn't miss anything. I understand how important to access your data within your company file. However, since you're using QuickBooks Desktop Pro Plus, you would need to repurchase a new subscription to re-open your company files and be able to use them again, as advised by our QuickBooks Desktop Support Team.

 

I'm leaving these articles for additional reference about cancelation policies and QBDT services:

 

 

If you need anything else with QuickBooks Desktop, don't hesitate to add another post. I'll be around to help in any way that I can.

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Bcabshire4354Author
March 7, 2023

So QB doesn’t offer the desktop program like the used to? The program where you purchased and downloaded it to you PC and the “extras” just fell off but you were still able to use your files as normal? 

J
JamaicaA
March 7, 2023

I appreciate your dedication to using QuickBooks Desktop, @shire. I'll share more information about what services you'll be unable to use after your QuickBooks Desktop plan expires.

 

If you're using a monthly or quarterly plan, your service will be terminated at the next auto-renewal date. This means your account is no longer able to use the online services linked to the plan and subscription. This includes your access to payroll, online banking transfers, assisted support, and data recovery services.

 

Kindly use and read this article to learn more about what happens after a subscription expires: QuickBooks Desktop Cancelation Policies.

 

You'll want to consider repurchasing a subscription. For the complete process, check out this guide: Manage your QuickBooks Desktop subscriptions and services.

 

You can check out this link to get answers to the most common questions asked by customers, like you, with a subscription to QuickBooks Pro Plus 2022: Frequently Asked Questions.

 

Drop a comment below if you have additional questions or concerns about QuickBooks Desktop products. I’m more than happy to answer them for you. Stay safe. 

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