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A
accounting25
December 11, 2018
Solved

Desktop product activation date and expire date.

  • December 11, 2018
  • 4 replies
  • 0 views

We have purchased new Qbooks edition every three years (as abdicated by Intuit, not by choice).... Anyhow, historically we purchase near the of May.  We got a deal, and purchased this year in early March.

If I activate the product in March 2017, will it expire in three years, March 2020, Or will the expire date remain the same, May of 2020?

Best answer by NOT MY USER ID

The software doesn't expire, the support for it does (see article below).  If you purchased QB 2017, support should be discontinued May 31, 2020.

https://community.intuit.com/articles/1020742-quickbooks-service-discontinuation-disco-policy-and-up...

4 replies

NOT MY USER ID
NOT MY USER IDAnswer
December 11, 2018

The software doesn't expire, the support for it does (see article below).  If you purchased QB 2017, support should be discontinued May 31, 2020.

https://community.intuit.com/articles/1020742-quickbooks-service-discontinuation-disco-policy-and-up...

    A
    accounting25Author
    December 11, 2018
    Thank you for the reply, most helpful.

     To clarify, the software doesn't expire but business critical FEATURES EXPIRE or are DEACTIVATED such as printing paychecks and emailing invoices.  It's not really that they are no longer supported, although that is their legal statement.  You have to pay the ransom and purchase the product again at full price to get the email and payroll to work again.  You don't want or need any new features, you only want back what you purchased and was working before.    In another era, this was known as High Seas Piracy.  Today it could be considered by any reasonably intelligent person to be subject to a class action lawsuit and even perhaps Federal charges under the  RICO act  (Racketeer Influenced and Corrupt Organizations Act)...;.
      qbteachmt
      qbteachmt
      December 11, 2018

      "I'm not trolling for a teacher.  I'm trolling for Patriots!"
      At least you realize you are a Troll. Recognition is the first step to resolution. Sorry you are offended at how others run their business, but complaining on a Peer User forum doesn't make us want to Read your topics or offer Help. It is a bit like Crying Wolf.


      qbteachmt
      qbteachmt
      December 11, 2018

      The program's don't Expire. They reach end of life and Lose Support and functions and get no further updates.

      You can run it forever, as long as the loss of functions doesn't matter to the tools you use.

      Stop Trolling your Peer Users on the Intuit hosted forum about your Displeasure with a company's decision for how to run Their Business. You have alternatives. You have posted your displeasure lots of places, as if We Have Any control over your situation. You are the Customer. You need to Shop, if you are unhappy with any current provider of goods or services.

      A
      accounting25Author
      December 11, 2018
      Bhhaaaaaa...... If you can't beat 'em join 'em.  Sorry you took offense.  I'm not trolling for a teacher.  I'm trolling for Patriots!
      A
      ackattack
      August 11, 2019

      My Quickbooks for Mac did expire, but won't open and operate as some have said.  I simply get the dreaded error message.  I use QB Online for another of my businesses, but was actually only using this particular QB desktop for a now closed business.  Unlike others, I don't need the functions of check printing, etc. but it's a bit disturbing that software I purchased (not on a subscription) would do this.  Very disappointed.

      katherinejoyceO
      katherinejoyceO
      August 11, 2019

      Hi @ackattack, 

       

      Thanks for joining the thread. I understand your disappointments and I want to help ensure that your concerned will be taken cared of right away. Can you please tell me what specific error message you're getting when you tried opening the program so I can provide the right information to resolve the issue? 

       

      You can also try removing the preference file and follow the steps below:

       

      1. Quit QuickBooks if it is running

      2. Press the option key down and choose Go, then the Library menu.

      3. The library window opens. Double click on the Preferences folder.

      4. Drag the com.intuit.quickbooks20x x list file to the trash (where xx is the year of the QuickBooks version). 

      5. Relaunch QuickBooks. 

       

      Let me know if you have any questions. We're always happy to assist. 

      A
      ackattack
      August 15, 2019

      Thanks for the reply, but that did not fix it...same error that “this version has expired” then quits when selecting “ok”.  It was working up till a month or so ago...same computer it’s always been on, and again only needed to reference data from a closed business.

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