Question

Detailed Audit Log with IP

Forum|Forum|2 years ago
June 5, 2024
2 replies
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In QuickBooks online, is it possible to get more security event information such as the source IP address of a user log and what pages and/or reports a user downloaded or viewed? I'm investigating an unauthorized access event and the "Audit Log" is far to limited for my needs. I tried contacting QB support, but after many attempts and incomplete answers, I gave up. Do I need to subpoena the detailed security audit logs from Intuit, or is there protocol for requesting this data? I have already viewed the Gear > Audit Log, and this does not provide the detail I need for my investigation. I have tried to using the https://security.intuit.com portal; however, the does not appear to be a contact option for requesting this type of security log. In summary, I need to know how to request a detailed security log from Intuit that includes details about the source system, such as the IP address, browser type, etc. Thank you!

QuickBooks Online

J

jeanbiverly_

Thanks for bringing this up in the Community, @Security-User. We appreciate the details you've provided.

Currently, the audit log feature in QuickBooks Online (QBO) doesn't display the source IP address of a user log and the specific reports a user viewed or downloaded. It only records user sign-ins, changes to QB settings, edits to customers, vendors, employees, and payroll submissions.

The information documented in the audit log includes:

The date of any change to your books
The name of the user who made the change
The type of change or event
The name of any customer or vendor related to the change
Any original transaction date and amount

For reference, visit this article: Use the audit log in QuickBooks Online.

We recognize the importance of this feature in ensuring the safety of your account. To improve your experience with QBO, you can share your valuable feedback. This will go directly to our product development team for review and consideration.

Here's how to send it:

Navigate to the Gear icon and choose Feedback.
Enter your comments or suggestions.
Click Next to submit.

In case you want to limit your users' access to specific tasks and data, check out this article for more guidance: User roles and access rights in QuickBooks Online.

You can always get back to this thread if you have other QBO-related concerns. It's our pleasure to help you out. Take care and have a good one!

W

WhiteHat808

Jean,

I'm in a similar situation but with QB Enterprise Desktop. I need to gather data on a User who is no longer with the company and will likely face criminal charges for embezzling. We need to compile information (all entries/changes made) by a User for a certain time period (multiple months). Is this possible?

WhiteHat808