Did anyone else have trouble with their subscription? My app says i’m not subscribed, but my settings and back account say otherwise. Can someone help?

I understand the importance of the matter, kayleeellsworth1. I'm here to help.

Just like the web version, the QuickBooks Online app also stores cache. However, over time, this cache can become outdated and corrupted, leading to various issues, including the one you're currently experiencing. To resolve this, let's clear the stored cache and refresh the app's data by following these quick troubleshooting steps. Here's how to clear the cache: 

1. Close and restart the app.
2. Open your device Settings.
3. Select Apps.
4. Choose the QuickBooks app from the list, then select Storage.
5. Select clear data.
6. Power down and restart your device again.

After this, let's refresh the app data. 

For Android:

1. Go to Menu ☰, then select More Options ⋮.
2. Tap Settings, and click Refresh Data.
3. Tap YES to confirm.

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
4. This will free up the storage without deleting your app's documents and data.

If the issue still occurs after performing the troubleshooting, I'd recommend contacting our support team since they have the appropriate tools to have your account checked and get this behavior investigated further. Here's how to contact them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

This is the best way to contact the right person to get the help you need. If you still need help, you can call us at 800-446-8848.

In the meantime, you might want to visit our QuickBooks Blog for the latest innovations and product news.

Keep us posted for more subscription queries and other QuickBooks-related matters. We're always available to assist you. Keep safe.